Sector: Public Sector / Government
Job Title: Duty Managers / Analysts
Type: Contractor
Location: Milton Keynes
Duration: 6 months initial
Vetting: SC/DV Security Clearance
Central Government client requires Duty Managers /Analysts to operate within a high-security, mission-critical environment
These are not traditional Major Incident Management (MIM) or technical resolver roles
Instead, the focus is on operational command, coordination, and real-time situational awareness across multiple domains
Successful candidates must be comfortable operating in high-pressure environments, demonstrating structured decision-making, clear communication, and strong cross-functional awareness
Responsibilities
The Manager acts as the on-shift operational commander, with responsibility for:
- Leading real-time operational decision-making and incident command
- Coordinating across multiple domains including:
- Security Operations (SOC)
- Network Operations (NOC)
- Infrastructure
- Physical Security
- Declaring and escalating Major Incidents (MI)
- Maintaining the single operational picture across all services
- Leading integrated incident response efforts
- Acting as the primary escalation point during live events
- Holding authority for critical operational decisions
The Analyst serves as the operational coordination backbone, supporting by:
- Monitoring systems to maintain real-time situational awareness
- Conducting initial triage and reducing operational noise
- Maintaining dashboards, logs, and command environment readiness
- Supporting documentation, incident timelines, and reporting
- Ensuring structured information flow during live incidents
Required Skills & Experience
All candidates must demonstrate:
- Strong cross-domain operational awareness
- Proven ability to work effectively in high-pressure, real-time environments
- Excellent communication and stakeholder coordination skills
- Structured and logical decision-making capability
- Experience in incident management or operational command environments
Key Attributes
- Calm and decisive under pressure
- Highly organised with strong attention to detail
- Proactive and adaptable in evolving situations
- Strong collaboration and coordination skills
- Ability to quickly synthesise complex information into actionable insight
Summary
This is a unique opportunity to join a high-security operational environment, playing a critical role in real-time command, coordination, and incident response.
Both roles are instrumental in ensuring operational resilience, effective decision-making, and seamless cross-domain collaboration.
