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Support Worker / Assistant Resident Coach, Norwich
Client:
Response Personnel
Location:
Job Category:
Other
-
EU work permit required:
Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Permanent, Full time
37hrs a week including approximately 1 in 4 weekends.
Mixed Shift Patterns 7am-3pm, 11am-7pm, 9.30-5.30pm
Full clean driving licence and access to your own vehicle for work purposes required.
Our client is a not-for-profit housing association located in Luton. We are looking for an experienced Support Worker to join an established company.
Purpose:
As an Assistant Resident Coach, you will be the primary supporter for residents working with the Resident Coaches to deliver the best possible outcomes for our residents; utilising psychologically informed ways of working to provide a service which is flexible and adaptive to the changing needs of customers and the team.
Responsibilities:
* Deliver comprehensive support to residents.
* Work in a psychologically informed way, coaching residents in a person-centred manner.
* Collaborate with the Resident Coaching Team to ensure consistent, positive support.
* Conduct holistic assessments of new residents, devise and implement support and risk management plans.
* Record daily support activities and update internal systems accordingly.
* Liaise with professionals such as social workers, solicitors, translators, police, and education providers.
* Conduct daily coaching sessions and manage your own caseload.
* Organise and conduct coaching sessions, attend meetings, make referrals, and provide person-centred support.
* Think creatively to deliver effective support.
* Assist with benefit claims and personal contribution charges.
* Support residents in learning independent life skills for successful move-on.
* Participate in reflective practice sessions.
* Recognise challenging situations and support colleagues to influence positive resident behaviour.
* Ensure residents are informed of their rights and participate in service improvements.
* Attend networking and partnership meetings.
* Follow policies and procedures, including Health and Safety, Fairness, Lone Working, SOVA, and Child Protection.
* Undertake DBS checks every 3 years and update your manager of any changes.
Skills / Experience:
* Experience working with vulnerable people.
* Understanding of social issues such as homelessness, well-being, and support services.
* Psychological insight.
* Knowledge of diversity and equality.
* Empathy and personal resilience.
* Excellent communication skills and ability to build trust.
* Creative thinking and problem-solving skills.
* Self-motivated and accountable.
* Ability to manage oneself and collaborate with others.
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