We are seeking a highly organised and proactive Office Administrator to join our Cheltenham-based team on a temporary-to-permanent basis. This is a key role within the business, providing essential administrative support while acting as the first point of contact for customers and visitors.
Key Responsibilities
Customer Service & Communication
* Act as the first point of contact for customers, clients, and visitors
* Handle incoming calls and emails in a professional and friendly manner
* Respond to enquiries promptly or direct them to the appropriate team member
* Maintain a positive and professional company image at all times
Administrative Support
* Provide comprehensive administrative support to the wider team
* Manage data entry, filing, scanning, and document control
* Maintain accurate records and update internal systems as required
* Support diary management, meeting coordination, and general office organisation
Time sheet Processing
* Accurately process weekly and monthly timesheets
* Chase missing or incorrect information where necessary
* Ensure timesheets are completed in line with internal deadlines
* Liaise with relevant departments to resolve any discrepancies
Compliance Support
* Assist with general compliance activities, ensuring records are accurate and up to date
* Support audits and internal checks as required
* Maintain confidentiality and adhere to company policies and procedures
* Ensure documentation is stored and managed in line with compliance standards
Canva & Document Creation
* Create and update documents, presentations, and basic marketing materials using Canva
* Ensure branding and formatting are consistent and professional
* Support internal communications and documentation updates
Skills, Knowledge & Experience
Essential
* Strong administrative and organisational skills
* Excellent written and verbal communication skills
* Good attention to detail and a high level of accuracy
* Confident using IT systems, including Microsoft Office
* Ability to manage multiple tasks and prioritise workload effectively
Desirable
* Previous experience in an office administration or similar role
* Experience using Canva
* Exposure to compliance‑related tasks or regulated environments
Personal Attributes
* Professional, approachable, and customer‑focused
* Reliable and dependable with a strong work ethic
* Proactive and willing to learn
* Able to work independently as well as part of a team
What We Offer
* Opportunity to move from temporary to permanent employment
* Competitive salary of £23,000 - £25,000 per annum
* 34.5-hour working week with an early 1:30pm finish on Fridays
* Supportive and friendly working environment
* Opportunity to develop administrative and compliance skills
Travail Employment Group Ltd is acting as an Employment Business in relation to this vacancy.
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