Graduate Applications Engineer £30,000 - £35,000 Sandiacre Role Overview We are seeking a motivated engineer with an electrical / electromechanical engineering degree and up to 2 years' experience to join our team as a Laser Service & Applications Engineer. In this role you will split your time between: - Developing and improving laser cutting applications - Answering customer service calls and diagnosing problems remotely - Working in our factory to commission new laser machines and support production and process development - Gaining deep product knowledge across legacy and modern laser systems and helping advance our product line - Few times a month, visiting customer sites to repair, maintain and commission laser machines Key Responsibilities - Responsible for developing and improving laser cutting applications - Provide phone-based customer support: receive service calls, diagnose issues, guide customers, and determine when a field visit is required - When required, travel to customer sites to conduct on-site repairs, maintenance, upgrades and commissioning of laser equipment - Commission new machines in the factory: setup, calibration, acceptance testing, handover to production - Learn and document the differences between legacy laser systems and new-generation machines, their physical design, control systems and maintenance regimes - Collaborate with production and manufacturing teams to support process development for both current and future product lines - Actively contribute to product advancement through feedback, testing and continuous improvement initiatives - Interface with customers to understand their application needs and provide technical support and advice - Assist in developing installation, operation and maintenance procedures and technical documentation - Work with cross-functional teams (engineering, manufacturing, service, sales) to drive continuous improvement of service offerings and product usability Required Qualifications & Traits - Bachelor's degree in Electrical or Electrotechnical Engineering (or equivalent) - 0 to 2 years of relevant engineering experience - Strong problem-solving aptitude: you genuinely enjoy fixing things as a hobby, tinkering, taking machines apart and understanding them - Quick learner who enjoys solving problems and diving into machine systems - Comfortable speaking with customers: good interpersonal and communication skills, able to explain technical issues in an understandable way - Willingness to travel to customer sites and work in production environments - Enthusiasm for learning both the physical/mechanical side and the electrical / PLC side of laser systems Desired Traits - Proactive, curious and hands-on: you not only fix things in your free time, but you also want to be an "engineer" outside work too - Customer-friendly: you enjoy engaging with customers to understand their issues and help them resolve problems - Process-oriented mindset: you see opportunities to improve how machines are commissioned, maintained, or upgraded - A committed team player who works well across functions and shares knowledge Why Join Us? You will join a team where the service function is evolving and a strong product-knowledge engineer is needed. You will build deep expertise across a range of laser systems, from older machines in the field to the latest generation models in the factory. The mix of customer-facing service support, on-site field work and production commissioning gives you a varied and challenging role-ideal for someone who loves machines and solving things