City Health Centre aims to provide a high standard of medical care in a friendly, efficient and professional manner. The staff work together as a team of healthcare professionals with the support of community staff and other organisations. The premises provide for three clinical rooms with a pleasant waiting area with easy access for disabled patients.
Progression is possible for the right candidate upon successful completion of this apprenticeship.
Key Responsibilities:
Patient Interaction:
* Greet patients and visitors in a professional and courteous manner
* Answer telephone calls promptly, handle queries, and direct calls appropriately
* Assist patients with booking, rescheduling, or cancelling appointments using the practice’s booking system
* Provide information about the practice’s services and policies
Administrative Duties:
* Manage patient records, ensuring accurate and secure data entry and maintenance
* Handle incoming and outgoing correspondence, including emails and post
* Process prescription requests according to the practice’s protocols
* Register new patients and update existing patient records as required
Team Support:
* Work collaboratively with GPs, nurses, and other practice staff to ensure smooth operations
* Support clinical staff with administrative tasks as needed
Compliance:
* Maintain confidentiality and comply with GDPR and practice policies
* Follow health and safety regulations and infection control guidelines
Training:
* Business Administrator Level 3 Apprenticeship Standard
* End Point Assessment
* Work Based Training
* 2-3 hour tutor session every month
Your rota will be worked out between these days and times, Monday - Friday between 8.00am and 6.30pm, with some Saturdays required.
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