Overview
Join to apply for the Customer Service Advisor role at Macmillan Cancer Support.
Hybrid: Split between home and our Shipley Office minimum 1 day in office per week (outside of induction training)
Are you passionate about customer care and would like to help our supporters and volunteers realise their fundraising ambitions?
About the role
This rewarding role puts our supporters at the heart of everything we do, offering advice, information, and inspiration on fundraising, donations, events, and volunteer opportunities, such as cheering marathon runners or supporting campaigns.
With 98% of Macmillan’s income from voluntary sources, you’ll provide supporters with personalised information and support, refer to services like the Macmillan Support Line, and be the first point of contact across multi channels like phone, webchat, email, and social media.
You’ll guide supporters through their fundraising journey, adapting to a reactive environment to meet service targets and ensure a quality customer care experience, helping supporters achieve their fundraising goals and make a significant difference for people living with cancer.
About you
The skills and experience that we are looking for in the role are:
* Established customer service professional ideally with multi-channel contact centre experience and strong written and verbal communication skills.
* Skilled in office systems and processes including Microsoft Office, Workforce Management and Customer Relationship Management systems.
* Experience of organising and flexing own workload to meet service needs and quality and volume performance targets.
* Ability to engage and support others and build rapport both internally and externally.
About Us
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self to work.
Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.
Recruitment Process
The application closing date is Friday 24th October 2025 at 23:59
Successful candidates will be invited to an online interview and short assessment via Teams between Tuesday 28th October and Friday 31st October 2025.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
Induction Training
Please note your first 5 weeks will be dedicated to induction training. This will require in-person attendance at the Shipley office as below:
Weeks 1 and 5: 5 days per week in office
Weeks 2, 3 and 4 - 2/3 days in the office
For advice and reasonable adjustments, please contact Macmillan TA Team TATeam@macmillan.org.uk.
Seniority level
Entry level
Employment type
Contract
Job function
Administrative and Customer Service
Industries
Non-profit Organizations
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