Overview
Are you passionate about creating memorable guest experiences? Join our team as a Receptionist at De Vere Beaumont Estate and play a crucial role in ensuring our guests\' expectations are met and exceeded. The role offers £12.30 per hour plus benefits including free meals on duty, staff stays, and use of leisure facilities.
As a Receptionist, you\'ll be the friendly face that greets our guests, making them feel welcome from the moment they arrive. Your mission will be to provide exceptional customer service, handle guest requests efficiently, and go above and beyond to ensure their stay is memorable.
This is a role with flexible hours and weekend work on a rota basis, including early shifts (7am-3:30pm), late shifts (2:00pm-10:30pm), and middle shifts (10am-6:30pm).
Responsibilities
* Welcome guests and provide outstanding customer service at all times.
* Handle guest requests efficiently and proactively to ensure a memorable stay.
* Maintain a positive and helpful demeanor, working collaboratively with colleagues.
What We Look For
* Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service.
* Effective communication skills and the ability to build strong relationships with colleagues and guests.
* Punctuality and good personal presentation.
* Proficiency in using IT software; familiarity with Opera would be advantageous (training provided if needed).
Benefits
* £12.30 per hour
* A share of the Restaurant Service Charge
* Free meals on duty in our colleague dining facilities
* Complimentary use of the Leisure Club facilities
* Extra paid day off for your birthday and a £20 love to shop voucher
* Varied shift patterns and contracts to suit your lifestyle
* Annual 2-night stay with dinner in a De Vere property, plus rewards for long service
* Exclusive colleague rates and discounts on Food & Beverage
* 28 days holiday per year (increasing up to 33 days)
* Christmas period closure with time off
* Access to Exclusively Yours Benefits and career progression opportunities
* Employee Assistance Programme, 24/7 wellbeing support
* Wagestream for on-demand pay
* You Are De Vere recognition and annual celebrations
* Subsidised travel options to work
* Regular team appreciation events
* Company Life Assurance
Job details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Administrative
* Industries: Hospitality
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