Job Overview
· To assist with the day to day supervision of a team of technicians, sub-contractors and any other specialists attending the client's premises, to achieve the highest level of service to the buildings' occupants in the most cost effective, technically competent and safe manner
· To provide support to the Contract Manager in the efficient use of labour and materials by co-ordinating all planned and reactive maintenance work across designated portfolio of premises
· To work with the Service Desk to ensure we carry out planned maintenance and reactive works as required within the contract SLA's & KPIs
· Work with stakeholders to ensure that all required certification is in place within the required timescales and remedials have been captured and actioned
· To ensure that all TBT/staff briefings are completed and certification of Engineers is in date and regularly checked
· To ensure that any Subcontractors are working to the highest safety standards.
Main duties
· Ensure self and team carry out duties in accordance with all Health and Safety procedures, Codes of Practice and Statutory Regulations
· Work with Contract Manager to ensure operatives are adequately qualified and are Appointed Persons where necessary
· Ensure all tasks are carried out to the highest standard of customer service and that work is completed on time, within budget and meets Service Level Agreements or Key Performance Indicators
· Undertake supervision, coaching, support and development for team members
· Day to day management of relevant employees including conduct, performance, attendance and capability.
· Build effective relationships with the client, answering queries, keeping them informed about site activities and developments
· Identify opportunities for, and then organise and manage to completion, any additional works in accordance with any repair and replacement contractual requirements
· Ensure all statutory certification is in place across the business systems
· Monitor, co-ordinate and manage services provided by specialists and/or sub-contractors
· Ensure compliance for all necessary Permit to Work Systems
· Assist in the implementation of improvements to procedures and systems, making recommendations as appropriate
· To understand and complete all work related documentation accurately and on time
· To understand and comply with policies and procedures
· To carry out work in a safe and diligent manner
· Ensure self and team comply with all Health and Safety policies and procedures
· To attend and fully participate in training and MiReview activities as required
· To undertake additional duties in line with capabilities as required
· To be part of the callout rota for out of hours 24/7 support.
Person Specification
· Can demonstrate understanding and leading by example for health and safety. Understands the relevance of tool box talks and safe systems of working.
· Holds relevant professional qualifications (e.g. mechanical, electrical, building services, air conditioning/refrigeration) – minimum standard C&G level III or equivalent or has sound experience working in a large FM environment
· Holds relevant Health & Safety qualifications. (Training will be provided where necessary)
· Previous LV Appointment preferable.
· Previous HV Appointment preferable (not essential)
· Understands the administration and application of a CAFFM system
· Able to understand and act on both verbal and written instructions/procedures
· Computer literate, with good understanding of Excell, Word essential.
· Flexibility over working hours (may be required to work evenings and weekends to ensure work is co-ordinated / completed), will be required to provide back up cover on the standby and call out duties as and when required. Will be required to be on the escalation rota.
· A minimum of 2 years previous Supervisory experience in a similar role required.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ritik Gupta at .