Working Pattern
Our Supervisors work collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.
Vita Student's next-level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We are seeking a dynamic and organised Residence Supervisor to support with the day-to‑day operations of our residential property, ensuring a safe, welcoming environment for all students and their guests.
Our Residence Supervisor
Play a critical role within the day-to‑day operations of Vita Student
The position provides daily support to our management team, customer service team, maintenance operations and housekeeping; ensuring the building, its services, amenities and colleagues are working together to achieve the high standards the Vita brand prides itself on.
* Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
* Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
* Create an atmosphere centred on delivering first class service.
* Maintain strong knowledge of company products and services, offering support and information to team members.
* Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
* Connect with customers and develop strong relationships to encourage a strong Vita Student community.
* Audit and oversee operational practices and make suggestions for improvements to the management team.
* Work with the management team to set, evaluate, operations, logistics, projects and overall strategic goals.
Who we want to join our team
Vita Student delivers a luxury, all-encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. As this is a supervisory role, we are looking for someone who has experience supporting colleagues across multi-functioning teams, providing support and guidance where required.
Professional Experience
* An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
* Whilst we aren’t necessarily looking for an experienced manager, we are looking for someone who has played a key role in supporting, mentoring, guiding and coordinating colleagues in a supervisory / team leadership role.
* We’re not looking for professional cleaners, but need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
* Our operations run seamlessly with the support of a variety of technology systems and software; our Residence Supervisors must be technologically astute.
Personal Characteristics
* You must be a strong team player with a passion for working with people and customers.
* Have excellent communication and problem‑solving skills.
* Possess high personal standards and attention to detail.
* Be highly self‑motivated and flexible.
Important
All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks.
* Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
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