IT Support Engineer (1st Line Support)
đź“Ť Northampton (4 Days Onsite, 1 Day WFH)
đź’° ÂŁ150 - ÂŁ170 Day Rate (Inside IR35)
đź“… 6 Month Initial Contract with Potential Extension
We’re working with an established organisation seeking a strong 1st Line IT Support Engineer to join their internal IT team on a contract basis.
This role will focus on providing excellent first-line technical support to end users across a Microsoft environment, resolving incidents and service requests while delivering a high level of customer service. The successful candidate will be comfortable supporting users both remotely and face-to-face and will have the opportunity to gain exposure to more advanced support activities within a collaborative IT team.
Key Responsibilities
* Provide 1st line technical support via phone, email, remote access and desk-side support
* Troubleshoot and resolve common hardware, software and user access issues
* Support Microsoft 365 applications and services
* Manage user accounts, password resets and permissions within Active Directory and Azure AD
* Support Windows 10 and Windows 11 desktop environments
* Assist with device provisioning and management through Intune / Endpoint Manager
* Support Microsoft Teams and SharePoint users
* Escalate more complex technical issues to senior team members where appropriate
* Assist with user onboarding and offboarding processes
* Maintain accurate ticket updates, technical documentation and knowledge articles
* Support IT asset management and inventory processes
* Deliver a high standard of customer service to end users across the business
Required Experience
* Proven experience in a 1st Line IT Support or Service Desk position
* Good knowledge of Microsoft 365 applications and services
* Experience supporting Windows 10 and Windows 11 environments
* Experience administering user accounts in Active Directory and/or Azure AD
* Strong troubleshooting skills across hardware, software and end-user issues
* Excellent communication and customer service skills
* Experience working with ticketing systems and managing support requests
* Ability to prioritise workload and manage multiple tasks effectively
Desirable Experience
* Exposure to Intune / Microsoft Endpoint Manager
* Exposure to Microsoft Teams and SharePoint administration
* Basic networking knowledge and troubleshooting skills
* Experience within an ITIL-based support environment
* Relevant Microsoft certifications
This is an excellent opportunity for a customer-focused IT support professional to join a supportive team environment, gain exposure to a broad Microsoft technology stack and make an immediate impact within a well-established organisation.
For further information or a confidential discussion, please get in touch.