We are looking for a Client Relationship Manager (Subject Matter Expert) to act as an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the Client Relationship Manager role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers.
Job Role of Client Relationship Manager:
* Accountable for building and managing relationships with internal customers and external customers such as non-commercial relationships (hotel operations, health and safety, public health, housekeeping).
* Accountable for nurturing an account to ensure it grows to its full potential.
* Work closely with clients to ensure involvement with their strategic planning and how we can support.
* A good working knowledge of product creation & delivery, change control, product definition and change management processes.
* Excellent communication and interpersonal skills, with influencing and engagement skills
* Working closely with the internal account support to ensure customer expectations are met and products are delivered on time.
* Influence the direction of accounts you look and after and proactively engage with the client to decide on the appropriate range of products they require.
* Research sufficiently to enable you to act as the industry expert, thereby offering clients consultation on relevant products and processes.
* Proactively work with colleagues internally and with clients to improve the profitability of their accounts.
* Interrogate client accounts, conducting regular reviews of pricing and opportunities for margin growth and price increases.
* Source products in response to clients’ requests and use this information to anticipate future needs.
* Ability to calmly deal with client queries and concerns with high levels of professionalism and creatively, providing solutions to their problems.
Skills & experience of Client Relationship Manager:
* B2B or B2C sales and customer management experience
* Experience within the leisure, retail and/or hospitality industry preferred.
* Demonstrable experience building and developing profitable long term customer relationships
* Strong commercial acumen (ability to analyse and interpret data leading to additional business opportunities and wins)
* Appetite to develop both product and industry knowledge
* Ability to build strong relationships with both customers and colleagues
* Experienced negotiator able to manage discussions with a win/win achieved each time
What’s in it for you as Client Relationship Manager:
* Modern open plan office and Free onsite parking
* Monthly profit share bonus scheme
* Holiday buy-back scheme
* Company sick pay
* Perks at Work scheme
* Tuck shop’ snacks / Free lunch every Friday
* Complementary Birthday vouchers
* Subsidised workplace massage
* Eye care vouchers
* Employee Assistance Programme (EAP)
* Company social and corporate events