<div><h3>Overview</h3><p>At Champneys, our passion is health and wellbeing, and our therapists are at the heart of that vision. We pride ourselves on our exceptional teams, with therapists that are the best in the business.</p><h3>Responsibilities</h3><ul><li>Provide a first‑class service and deliver a high standard of a range of therapeutic, holistic, wellbeing treatments including facials, massages, and nail treatments.</li><li>Maximise treatment and retail sales to ensure targets and KPIs are achieved.</li><li>Deliver exceptional customer service that exceeds guest expectations.</li><li>Provide ultimate client care and a memorable treatment experience, maximising revenue opportunities according to targets.</li><li>Offer professional advice to guests through talks, demonstrations, spa tours, and promotional events, and recommend suitable home‑care advice.</li><li>Carry out all spa treatments to required standards and adhere to specified treatment times, staying up‑to‑date with product ranges and new treatments.</li><li>Follow Champneys protocols and training programmes, attending required training for your therapist grade.</li><li>Maintain your working area and equipment, ensuring they are operational and clean; report defects promptly to maintenance or the manager on duty.</li><li>Communicate constructively with the manager and receptionists regarding scheduled treatments, changes, or additions to meet guest needs; flexibility and cooperation are required, including shift changes where necessary.</li></ul><h3>Qualifications & Experience</h3><ul><li>Hold a Level 2 & 3 NVQ in Beauty Therapy or an equivalent qualification.</li><li>Essential massage experience.</li></ul><h3>Shift Times</h3><ul><li>Monday to Sunday</li><li>10:00 – 19:00</li><li>11:00 – 20:00</li><li>Weekends are worked alternatively.</li></ul><h3>Benefits</h3><ul><li>Generous points incentive system, rewarding hard work.</li><li>Learning & development aimed at job satisfaction and career advancement.</li><li>Engaging and rewarding colleague events, with awards and acknowledgements for departmental and individual successes.</li><li>Variation of treatments – averaging only 50 % of treatments as massages to provide a varied day.</li><li>Most spa treatments are 50 minutes or longer, allowing meaningful rapport with clients without rushing.</li><li>Health, Wellness and Wellbeing incentives.</li><li>Digital fitness programmes.</li><li>Nutrition guides and recipes.</li><li>Self‑guided meditation.</li><li>Champneys experiences, such as overnight stays or ultimate spa day experiences.</li><li>App for all schedules, timesheets, annual leave, and other essential functions.</li><li>In‑house social media connecting our Champneys family.</li><li>Employee Assistance Programme, offering counselling sessions and legal advice if required, plus other perks such as shopping discounts and financial support.</li><li>Motivating, rewarding and engaging colleague events.</li><li>Discounted stays for you, your friends, and family at any of our properties.</li><li>Complimentary Spa Day after completion of probationary period.</li><li>50 % discount on all Champneys products.</li><li>Great discounts on partner products Elemis and Clarins.</li><li>Discounted membership to exceptional health clubs.</li><li>Merlin Entertainments Attraction.</li><li>Introduce a friend incentive.</li><li>Long Service celebrations.</li><li>Free parking at selected locations.</li></ul></div>