Established in 1932, McLarens is a premier independent global insurance services provider with a widespread global presence. Specialising in complex, commercial, and niche markets, the company offers comprehensive loss adjusting, claims, and risk management services, along with forensic technical services, auditing, and pre:risk surveying. McLarens extensive global network allows for consistent service delivery to clients globally, while also providing localized expertise and responsive support. Our seasoned adjusters boast an average of over 20 years of experience, catering to various industries with expertise in Property, Casualty, Crisis Management, Natural Resources, Construction and Engineering, Agriculture, Aviation, Forensic Accounting, Investigation, Marine, FAJ and Specie, Global TPA Services, and Environmental consulting services. For more information, :mclarens
The opportunity:
Reporting to the UK and I Head of Major Loss, your overall responsibility will be to deliver on operational objectives, working closely with the other Heads of Major Loss, Practice Heads and Client Development Leads/Broker Development Leads.
The role:
Your responsibilities will include:
:Work closely with the UK and I Head of Major Loss and other Heads of Major Loss and Practice Heads to;
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:Review current Major Loss Practice processes and procedures, implementing agreed changes to;
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:Ensure an identifiable McLarens product on all property claims over GBP 100k
:Understand specific client requirements
:Enable client needs to be accommodated within the overall process
:Ensure all generic and client specific procedures are recorded for ease of reference and implementation
:Develop innovation opportunities in service delivery and solutions
:Work at regional level in conjunction with Executive Managers and own team to implement agreed processes and procedures to ensure efficient and effective technical resource for Major Loss handling, to include;
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:Identification of Major Loss resource at each Tier level
:Identification of skill gaps and assistance with implementation of training needs
:Identify and mentor individuals for Major Loss environment
:Identification of recruitment needs
:In relation to all Commercial Property losses GBP 100k : GBP 1m, develop mechanisms to ensure robust overview and management of the claim (including on a claim by claim basis);
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:Agreement as to Loss Manager (Including Regional Head of Major Loss)
:Agreement as to the team structure and individuals for the team
:Agreement of report sign:off procedures
:Agreement of Reserve (unless Product specific)
:Ensure review of mitigation and subrogation matters
:Liaise with Loss Manager and Client as required
:Site visits
:Ensure effective communication with Loss Manager and Insurer
:In relation to regional claims handling GBP 1m : GBP 5m (in addition to above in respect of claims GBP 100k : GBP 1m);
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:Attend site at earliest opportunity and at appropriate regular intervals thereafter if not acting as Loss Manager
:Sign off on all reports including fees
:Regular liaison with Loss Manager and Insurer
:Cover the other regions during absence of Regional Head of Major Loss
:Monthly updates on claims to UK and I Head of Major Loss
:Post claim learning reviews
:Responsible for leading any claims in excess of GBP 5m.
:Delivery of excellent and consistent regional Major Loss Performance against set measures including, but not limited to;
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:Client SLA's
:Exception reports
:External audits
:Internal QA measures
:Compliments and Complaints
:Support Head of Commercial Property in;
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:Technical support to region as required on complex matters below GBP 100k
:Surge management
:Financial management including WIP, Credit Control and Budgets
:Reso