Description
About the team:
At Vintage Cash Cow, we believe people grow businesses. Our People Team is here to make that happen, bringing the strategy, tools, and support to help leaders unlock potential, build high-performing teams, and shape a culture that reflects who we are and where we're going.
From brilliant basics to big, bold ideas, we partner with the business every step of the way, making sure our people experience is consistent, fair, and genuinely great.
About the role:
This is a pivotal role in our People Team as we continue to scale. As our People Operations Manager, you’ll own the engine room of People, making sure our processes run smoothly, our employee experience is seamless, and our approach to employee relations is fair, consistent, and compliant with UK legislation.
You’ll be the go-to expert for employee relations, supporting leaders through complex situations with confidence and care. Alongside this, you’ll lead on HR operations ensuring our people processes, policies, and administration are efficient, compliant, and continuously improving.
This role is perfect for someone who thrives on bringing structure to pace, enjoys solving problems, and takes pride in getting the details right, while never losing sight of the bigger picture.
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Getting Started…
* Build strong relationships with leaders and managers across the business
* Get under the skin of current people processes, policies, and systems
* Understand key employee relations trends and current challenges
* Identify quick wins to improve efficiency, consistency, and experience
Establishing Your Impact…
* Take ownership of employee relations cases, ensuring a fair and consistent approach
* Strengthen and streamline core HR processes (e.g. onboarding, lifecycle changes, documentation)
* Support managers to confidently handle people matters
* Use data and insights to spot trends, risks, and opportunities
Driving Excellence…
* Lead continuous improvement of People operations and admin processes
* Ensure policies and practices are clear, up to date, and aligned with our values
* Create scalable, efficient ways of working as we grow
* Act as a trusted partner on complex or sensitive people matters
Key Responsibilities
Key Goals & Objectives:
* Deliver consistent, high-quality employee relations support across the business
* Build efficient, scalable, and compliant People operations
* Enhance the employee experience through strong processes and clear communication
Key Responsibilities:
* Own and manage employee relations cases end-to-end, including disciplinaries, grievances, absence, and performance concerns
* Provide expert guidance to managers, ensuring fair, consistent, and legally compliant outcomes
* Lead and continuously improve HR administration processes across the employee lifecycle
* Maintain and evolve HR policies, ensuring they are practical, compliant, and aligned with company values
* Oversee and optimise People systems and data accuracy
* Use people data to identify trends (e.g. ER cases, absence, attrition) and recommend actions
* Support audits, reporting, and compliance requirements
* Collaborate with People Partners, Talent, and L&D to ensure a joined-up people experience
* Identify opportunities to automate, simplify, and improve how we work
Skills, Knowledge and Expertise
Essential Skills & Experience:
* Proven experience in an HR Operations, Employee Relations, or similar role
* Strong working knowledge of UK employment law and HR best practice
* Confident managing complex and sensitive employee relations cases
* Highly organised, with strong attention to detail and process improvement mindset
* Comfortable working in a fast-paced, evolving environment
* Excellent communication skills—you can balance empathy with clarity and credibility
* Data-literate, with the ability to use insights to inform decisions
* Experience with HR systems and managing employee data
* CIPD Level 5 (or equivalent)
Equal Opportunities
At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.
We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.
If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.
Your personal data will be handled in accordance with our Privacy Notice.
Vintage Cash Cow and Arcavindi, exist to create a world where everything has value and nothing is wasted, on a global scale.
Together, we form the UK and European operations of the Vintage Group, united by one purpose, one mission, and one set of values.
Vintage Cash Cow is our UK operation and the foundation of our business. It’s where our model was built, tested, and proven, making it easy for customers to sell multiple pre-loved valuables in one simple, trusted journey. Arcavindi is our European operation. Built on the same proven model, it takes what works in the UK and adapts it for new markets across Europe, allowing us to scale our impact internationally.
While our brands reflect different markets, we are one business, working as one team. Our people collaborate across borders, share ownership of outcomes, and bring the same care, fairness, and common sense to everything we do.
Behind the scenes, we are building the world’s largest international trading platform for pre-loved items, powered by expert people, smart data, and a shared belief in the circular economy.
Every item we buy is rehomed, reused, or responsibly recycled — keeping valuable materials in play and out of landfill, and ensuring we always treat customers and their treasures with care and respect.