Join Astra Group a leading technology partner in the digital signage and AV sector as we grow our dynamic IT team. Were on the lookout for a motivated and tech-savvy individual to join us as anIT Support Apprentice. This is an exciting opportunity to gain hands-on experience in a fast-paced, innovative environment where digital technology meets cutting-edge display solutions.
As an IT Support Apprentice, youll be part of a collaborative and supportive team that keeps our systems running smoothly. Youll learn the foundations of IT support, including troubleshooting hardware and software issues, providing technical assistance to staff, and helping to maintain our internal infrastructure.
In this role, youll work towards yourIT Support Apprenticeship delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
1. Onboarding/offboarding staff (setting up accounts, permissions, and secure access)
2. Operate as a first-line support technician for both internal staff and external clients, helping to triage and resolve incoming tickets while adhering to agreed service levels.
3. Gain experience using tools like Splashtop for remote s...