Severn Trent Plc is seeking a Smart Metering Strategy & Customer Performance Manager to oversee day-to-day customer complaints and performance improvements. This role requires strong leadership as you manage call handlers, analyze data trends, and implement enhancement plans to elevate customer service.
The ideal candidate will have experience in the water industry and excel in performance management and stakeholder relationships. Benefits include 28 days holiday, an annual bonus, and extensive training.
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