Job Title: Customer Service Representative
Location: Formby
Salary: £26,938 - £28,609 plus up to £2,000 performance-related bonus
Working Hours: 37.5 hours per week, Monday to Friday 09:00am - 17:30pm, 1 in 3 Saturdays 09:00am - 12:30pm
An Exciting Opportunity to Kickstart Your Career in Insurance!
Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We're looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey!
What You'll Be Doing:
1. Crushing Your Goals & KPIs: Every day, you'll have the chance to hit exciting targets and make a real impact on our team's success. As you grow and improve, so will your salary!
2. Achieving Quality Excellence: Delivering fantastic service will be your superpower. You'll shine in call audits and always strive to meet our high-quality standards.
3. Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy, and problem-solving skills.
4. Handling Policy Que...