Service Engineer (Lift Industry)
Salary: Up to £52k base (depending on experience)
Location / Patch: Southampton/Portsmouth
Discounts platform, Employee assistance program, Death in service, Sickness scheme, Enhanced maternity/paternity leave with service
About the Role
We are currently recruiting for an experienced Service Engineer on behalf of a leading organisation within the lift industry. This is an excellent opportunity to join a well‑established and growing business, working on a varied portfolio of lift equipment.
You will be responsible for maintaining, repairing, and ensuring the safe operation of lifts while delivering a high standard of customer service.
Key Responsibilities of Lift Service Engineer
* Carry out planned preventative maintenance (PPM) across your assigned portfolio, ensuring equipment is safe, compliant, and reliable
* Respond to breakdowns, diagnose faults, and complete repairs within agreed SLAs
* Aim to achieve first‑time fixes to minimise downtime and disruption
* Undertake minor repairs to maintain ongoing operation and prevent escalation
* Accurately use field management systems to record work in real time and ensure job completion
* Identify and report additional repair, upgrade, or modernisation opportunities
* Support neighbouring areas where required
* Participate in an on‑call rota to provide out‑of‑hours emergency support
* Deliver excellent on‑site customer service, maintaining a professional and approachable manner
* Adhere to all health, safety, compliance, and quality standards at all times
Minimum Skills / Experience Required
* NVQ Level 3 in Lift Service, Maintenance, or Repair
* Solid experience as a Service or Callout Engineer
* Strong electrical and mechanical fault‑finding skills
* Full UK driving licence
* Customer‑focused approach
* Professional, reliable, and safety‑conscious
* Able to work independently and as part of a team
* Adaptable, proactive, and solution‑oriented
* Comfortable using digital field service management tools
What’s on Offer
* Competitive salary and overtime opportunities
* Company vehicle and tools provided
* Ongoing training and development
* Opportunity to join a reputable and growing organisation
* Onsite at 8am and finish at 5pm
* Night call: 1 week in 4; standby £50 per weekday night, £125 per weekend night
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