ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets worldwide, with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally, and has a robust institutional investment management platform with nearly $78 billion of assets under management, including over $35 billion of development assets. Founded by Bob Faith in 1993, Greystar aims to provide world-class service in the rental residential real estate sector. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
Ensures the overall cleanliness and proper appearance of the community, including external litter, all internal communal spaces, reception and office areas, and other amenities to enhance community appeal and provide a positive resident experience.
KEY ROLE RESPONSIBILITIES
1. Work as part of a friendly and supportive team within the Community team to ensure residents enjoy a high level of cleanliness throughout the community.
2. Respond positively to customer queries, resolving them promptly or directing residents to the appropriate person for assistance.
3. Clean the reception, offices, common spaces, and restrooms.
4. Check and clean all amenity areas daily as required.
5. Perform daily litter picks in all external areas of the community.
6. Maintain market-ready appeal by freshening all empty rooms, apartments, and show flats throughout the day.
7. Conduct weekly flush downs in all empty rooms and apartments in accordance with health and safety policies.
8. Assist in the make-ready process by performing additional duties as requested by the Community Manager or supervisor.
9. Report any hazards or potentially dangerous situations to the Community Manager.
10. Log maintenance issues with the Customer Service team during daily tasks.
11. Address resident concerns or queries as needed.
12. Maintain an inventory of cleaning supplies and inform supervisors when reordering is necessary.
13. Use materials and equipment efficiently, promoting cost-effectiveness without compromising quality.
KEY RELATIONSHIPS
* Onsite Team Members
ABOUT YOU
Knowledge & Qualifications
* Ability to read and write in English to understand safety labels, COSHH policies, and manuals.
* Knowledge of UK health and safety requirements.
* Skilled in the safe use and maintenance of cleaning fluids and tools.
Experience & Skills
Essential
* Experience maintaining cleanliness in a customer-occupied environment.
* Ability to solve practical problems and follow procedures.
* Ability to work independently and use initiative.
* Strong attention to detail.
* Flexible and adaptable to changing environments.
* Proficiency in customer service and interpersonal communication skills to interact effectively with residents, clients, and team members.
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