Overview
Join to apply for the Business Leader - Funeral Operations role at TieTalent
Position: Business Leader
Location: S P Astley Funeral Directors Brand, Stockport
Job Type: Full-Time, permanent, 38.33 hours per week
Salary: Up to £43,000 per annum
Are you a commercially minded and people-focused leader looking to make a real difference? We’re looking for a dynamic and driven Business Leader to oversee the operations and performance of our funeral branches within the S P Astley Funeral Directors brand.
As a key figure within our team, you’ll be responsible for delivering outstanding care to families, developing high-performing teams, and driving revenue growth - all while upholding the exceptional standards that define our reputation.
The Role
This is a rewarding and multifaceted leadership position that combines business acumen with empathy and service. You’ll take ownership of operations, people, client satisfaction, and local marketing initiatives - helping your brand succeed as a trusted presence in the community.
Key Responsibilities
* Lead and manage day-to-day operations across multiple branches
* Drive revenue growth through effective service offerings and client engagement
* Deliver excellent service and respectful care for clients and the deceased
* Uphold all industry, regulatory, and company standards
* Develop and execute marketing plans to grow brand presence locally
* Foster relationships within the local community through outreach and events
* Manage financial performance and cost control to ensure long-term sustainability
* Recruit, train, coach, and support your team to deliver consistently high performance
* Ensure compliance with FCA standards for all funeral planning activity
About You
* Has proven experience in leading high-performing teams
* Brings strong commercial, financial, and operational acumen
* Is empathetic, service-oriented, and committed to excellent client outcomes
* Has knowledge of marketing principles, including digital and community engagement
* Enjoys analysing data and making insight-driven decisions
* Is confident working independently and thrives on delivering results
* Has excellent communication, planning, and problem-solving skills
* Is digitally savvy and comfortable using Microsoft Office and scheduling tools
Desirable experience
* Background in multi-site or regional management
* Understanding of funeral or service-based industries
* Competence with financial and performance reporting tools
What We Offer
* A meaningful leadership role with real community impact
* Full training and support from regional and central teams
* 25 days annual leave + bank holidays
* Company pension, life assurance, and employee assistance programme
* BUPA private healthcare (Self)
* Car allowance (if applicable)
* Annual company bonus
What are the next steps?
If this sounds like the right role for you and you\'re ready to bring care and professionalism to an essential service, simply click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
Now we are building the UK's leading end of life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.
Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.
Regulatory and Inclusion Statements
FCA Statement
We\'re regulated by the FCA, so some roles may be subject to background checks
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you\'re from, and whatever your life looks like, we\'d love to hear from you. And if there\'s anything you need to make the process more accessible, please let us know
Other
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
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