About the Role One of my local government clients is seeking a reliable, customer-focused Clerical Officer to provide administrative and reception support within a busy local authority service. This is an excellent opportunity for an organised and adaptable individual with strong IT and communication skills who enjoys working in a front-facing administrative role. You’ll be supporting daily operations, handling customer queries, managing documentation, and ensuring efficient service delivery. Key Responsibilities * Provide front-of-house reception cover, greeting visitors and handling enquiries in a professional manner. * Answer and triage incoming telephone calls, directing queries to the appropriate teams. * Manage email inboxes and ensure messages are actioned and recorded accurately. * Scan and upload documents to the correct electronic files and databases. * Process telephone payments securely and in line with council procedures. * Maintain and update records using various IT systems and databases. * Provide administrative support to the Local Land Charges team, including data entry and document management. * Handle challenging situations and customers confidently and calmly, maintaining a professional and courteous approach at all times. * Carry out general clerical tasks to support the smooth operation of the ser...