We are looking for a receptionist to join our friendly, hard-working team.
The post is for 12 hours per week, with flexibility and willingness to work extra hours to cover holidays and sickness, by arrangement.
Experience working within the NHS in a front-facing role is desirable; however, applications from those with good IT knowledge and excellent communication skills will also be considered.
Practice opening hours are from 8:00 am to 6:30 pm, Monday to Friday.
Brief Summary of Role:
To be the first point of contact, via telephone and face-to-face, for patients and visitors, directing them to the appropriate service.
To perform clerical duties and enter relevant data into the computer system.
To support clinicians during surgeries and liaise with all Practice Team members to ensure efficient service delivery.
Main duties of the job
Greeting patients and visitors in a friendly, approachable, and empathetic manner, listening to their requests, and directing them accordingly.
Informing patients of the services available at the Practice.
Booking, cancelling, and rescheduling appointments as needed.
Answering telephone inquiries promptly and professionally.
Acting as a chaperone during clinical consultations when requested.
Coding clinical information and entering it into patients' medical records.
Liaising with external agencies such as ambulance services, hospital clinics, other practices, and community services.
Managing incoming post according to practice procedures.
Handling the generation of repeat prescriptions.
Managing patient notes in line with practice protocols.
About us
The Horsefair Practice Group is a teaching and training group serving over 22,500 patients, committed to delivering high-quality care.
We operate two GP Practices:
Sandy Lane Surgery at Sandy Lane Health Centre.
The Horsefair Practice, with branches at Sandy Lane Health Centre, Armitage Surgery, and Hillsprings Surgery.
If you are a team player who enjoys working as part of a strong team, we welcome your application.
Job responsibilities
A detailed Job Description is attached later in the advertisement, providing additional information about the role.
Person Specification
Qualifications
* Previous experience in a similar front-of-house, patient-facing role.
* Team player; conscientious; flexible; empathetic; attentive to detail; able to apply common sense.
Disclosure and Barring Service Check
This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to identify any criminal convictions.
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