Overview
Step into an impactful role with Gallagher as a Complaints Manager, where you'll drive meaningful improvements in our pension administration services. Be part of a supportive, inclusive team that values your ideas and contributions, whether you're based in one of our regional offices or working remotely. Together, we'll deliver outstanding service to our clients and their members. How you'll make an impact As a Complaints Manager, you’ll take the lead in managing our complaints process, ensuring it operates seamlessly and efficiently. By analysing complaints and Errors & Omissions, you’ll uncover trends and drive meaningful improvements. Collaborating with teams across the business, you’ll play a key role in reducing complaints, streamlining processes, and enhancing the experience for pension scheme members. You’ll also spearhead national initiatives and champion continuous improvement, making a tangible impact on the quality of our services. About You What You’ll Bring to the Role: Proven experience in managing complaints, preferably within trust-based pensions administration. Exceptional ability to simplify complex information and communicate it with clarity. Knowledge of trust-based pension schemes such as DB, DC, CARE, or Hybrid (a plus). Strong organisational skills to effectively manage workloads and meet deadlines. An understanding of professional standards and regulatory practices. A proactive attitude and a willingness to pursue relevant qualifications if not already achieved. #LI_TM2 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…