Job summary Are you passionate about supporting patients in regaining independence or receiving compassionate end-of-life care? Do you want to grow your skills in a collaborative, multidisciplinary environment? If so, we'd love to hear from you. Our nurse and therapist led Intermediate Care Unit offers a rewarding setting, focused on rehabilitation and reablement, with six Specialist Palliative Care inpatient beds. We use a team nursing and therapy approach, delivering person-centered care, with support workers working directly alongside qualified nurses or therapists in a collaborative environment. This Band 3 role is ideal for experienced support staff. If you are less experienced, you can start as a Band 2 Rehabilitation Support Worker or Healthcare Assistant, with a clear development pathway to progress to Band 3 through training and supervised practice. We're looking for committed, compassionate individuals who want to make a meaningful impact every day. Please note: This is a 24/7 service and requires availability for nights, weekends, and bank holidays. Main duties of the job The post holder will be part of a dedicated team of support workers trained in a range of essential clinical and care skills. Working under the supervision of registered professionals, they will provide direct, hands-on care and contribute to delivering high-quality, person-centred care that supports both rehabilitation and end-of-life needs. You will play an active role in helping patients regain independence, as well as providing comfort and support in the final stages of life. You will be expected to deliver delegated care and clinical interventions in line with your training and competencies. Core clinical skills will include (but are not limited to): Pressure ulcer prevention and management Wound care Catheter care and bladder scanning Venepuncture Recording clinical observations, including NEWS2 and blood glucose testing Supporting physiotherapy and occupational therapy programmes within your scope of practice This is a hands-on physical role ideal for individuals with a compassionate nature and a proactive approach to learning and development. About us ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders. We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future. At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare. The Unit presently comprises of 20 intermediate care beds delivering rehabilitation and 6 Specialist Palliative Care (SPC) beds in a purpose designed setting. For our intermediate care patients our aims are to reduce acute hospital admission and facilitate early discharge by utilising the skills of the multidisciplinary team of nurses and therapists. For the SPC patients we aim to provide holistic symptom management and end of life care. We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received. Job description Job responsibilities Contribute to, support, and promote ECCHs, strategicdirection, values, and culture in relation toproactiveand reactive services. Communicate effectively with patients, relatives andcarers, respecting patient confidentiality with privacyand respect for diverse cultural backgrounds and requirements. Participate in one-to-one meetings/clinical supervisionwithin team as required. Participate in the learning environment. Contribute to the clinical governance agenda throughparticipation in clinical audit when required. Contribute to an environment conducive to effectiveworking, respecting, and supporting thedeliveryof high-quality clinical services. Contribute to change and innovation within the team. Work as part of the multidisciplinary to deliver delegatedproactive interventions including reablement and conducting therapy exercises. Support therapy staff with access/discharge home visits. Support therapy staff to deliver various activities to aidfunctional ability e.g. group exercises, games, and puzzles to improve manualdexterity and memory. Work in partnership with senior members of the team andensure the care provided is of high quality. Work with patients towards self-care and independence. Work to support families and carers. Be aware of theeffects of illness on the family. Enable individuals and their families to express theirfeelings and preferences and take appropriateaction. Work as part of the multidisciplinary team to deliversupportive care to patients approaching end oflife. To promote effective communication between patients, families,and carers to include participation in all decision making related to theircare. Follow an agreed care plan offering a range of clinicalactivities to ensure best practice is delivered. Undertake personal care activities of daily living with patients. Support and deliver aspects of activities of daily living.To include management of dietary and fluidintake,toenail care, management of continence, assisting with toileting programmes,includinguse ofsheaths, catheters, and continence pads. Take,Record and Report (if outside of normal parameters) Blood Pressure,Respiration, Oxygen Saturation and Pulse rate as may be necessary using NEWS2.(National Early Warning System 2 Observation chart). Undertake observations of skin assessments, continence,nutrition, and report back to senior colleagues. Undertakeurinalysis, including collecting urine sample as directed, reporting anyconcerns regarding urination. Be ableto participate in simple wound care, skin tear pathway, venepuncture, orcollection of specimens. Participate in Health Education/training for patients, families,and carers. Engage in personal development; maintain competence, knowledge,and skills commensurate with role. Be accountable for practice taking every reasonableopportunity to sustain and improve knowledge and competence. Provide information as required to complete outcomemeasures on admission and discharge. Maintain legible, accurate and contemporaneous patientrecords in accordance with ECCH Policy. Report any changes in patients condition to a registeredHealth Care Professional. Take responsibility for the safe use of clinical equipment. Contributeto the effective use of resources. All roleswithin East Coast Community Healthcare CIC (ECCH) require staff to demonstrate ourValues and Signature Behaviours in the care and service they provide topatients, service users, stakeholders, and colleagues. All members of staffshould consider these as an essential part of their job role. Our Values outline the core behaviours that wecan all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our SignatureBehaviours which highlight by taking the right actions we continue to build astrong culture. Our four SignatureBehaviours are: Compassion - We Listen, We Learn,We Lead| Action - MyAccountability, My Responsibility | Respect - RespectOur Resources: People, Time and Money | Everyone - Work Together, Achieve Together. Job description Job responsibilities Contribute to, support, and promote ECCHs, strategicdirection, values, and culture in relation toproactiveand reactive services. Communicate effectively with patients, relatives andcarers, respecting patient confidentiality with privacyand respect for diverse cultural backgrounds and requirements. Participate in one-to-one meetings/clinical supervisionwithin team as required. Participate in the learning environment. Contribute to the clinical governance agenda throughparticipation in clinical audit when required. Contribute to an environment conducive to effectiveworking, respecting, and supporting thedeliveryof high-quality clinical services. Contribute to change and innovation within the team. Work as part of the multidisciplinary to deliver delegatedproactive interventions including reablement and conducting therapy exercises. Support therapy staff with access/discharge home visits. Support therapy staff to deliver various activities to aidfunctional ability e.g. group exercises, games, and puzzles to improve manualdexterity and memory. Work in partnership with senior members of the team andensure the care provided is of high quality. Work with patients towards self-care and independence. Work to support families and carers. Be aware of theeffects of illness on the family. Enable individuals and their families to express theirfeelings and preferences and take appropriateaction. Work as part of the multidisciplinary team to deliversupportive care to patients approaching end oflife. To promote effective communication between patients, families,and carers to include participation in all decision making related to theircare. Follow an agreed care plan offering a range of clinicalactivities to ensure best practice is delivered. Undertake personal care activities of daily living with patients. Support and deliver aspects of activities of daily living.To include management of dietary and fluidintake,toenail care, management of continence, assisting with toileting programmes,includinguse ofsheaths, catheters, and continence pads. Take,Record and Report (if outside of normal parameters) Blood Pressure,Respiration, Oxygen Saturation and Pulse rate as may be necessary using NEWS2.(National Early Warning System 2 Observation chart). Undertake observations of skin assessments, continence,nutrition, and report back to senior colleagues. Undertakeurinalysis, including collecting urine sample as directed, reporting anyconcerns regarding urination. Be ableto participate in simple wound care, skin tear pathway, venepuncture, orcollection of specimens. Participate in Health Education/training for patients, families,and carers. Engage in personal development; maintain competence, knowledge,and skills commensurate with role. Be accountable for practice taking every reasonableopportunity to sustain and improve knowledge and competence. Provide information as required to complete outcomemeasures on admission and discharge. Maintain legible, accurate and contemporaneous patientrecords in accordance with ECCH Policy. Report any changes in patients condition to a registeredHealth Care Professional. Take responsibility for the safe use of clinical equipment. Contributeto the effective use of resources. All roleswithin East Coast Community Healthcare CIC (ECCH) require staff to demonstrate ourValues and Signature Behaviours in the care and service they provide topatients, service users, stakeholders, and colleagues. All members of staffshould consider these as an essential part of their job role. Our Values outline the core behaviours that wecan all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our SignatureBehaviours which highlight by taking the right actions we continue to build astrong culture. Our four SignatureBehaviours are: Compassion - We Listen, We Learn,We Lead| Action - MyAccountability, My Responsibility | Respect - RespectOur Resources: People, Time and Money | Everyone - Work Together, Achieve Together. Person Specification Skills and Knowledge Essential Additional skills as per Job Description or ability to successfully undertake the required training to achieve competency Good interpersonal skills Good written and verbal communication skills Good ability to listen Common sense and practical problem solving approach Use of email and basic information technology skills Qualifications Essential Level 2/3 NVQ Health related or equivalent experience in Health or Social Care Care Certificate (Completion is mandatory once in post) Education to GCSE level Grade 5 in English and Mathematics or equivalent Desirable Training in communication skills Evidence of personal development Experience Essential Previous relevant experience of working in health or social care environment Awareness of the needs of older people Ability to work without direct supervision Ability to prioritise workload Desirable Previous experience of working in a community hospital setting Understanding of Intermediate Care Services Personal Attributes Essential Team player Approachable Reliable Flexible, and prepared to work all shift patterns (days/nights/weekends and bank holidays) Ability to embrace our Culture, Values and Signature Behaviours: (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together) Willingness and ability to work across different sites and travel to alternative sites and across the community as required Desirable Ability to show patience and dependability Person Specification Skills and Knowledge Essential Additional skills as per Job Description or ability to successfully undertake the required training to achieve competency Good interpersonal skills Good written and verbal communication skills Good ability to listen Common sense and practical problem solving approach Use of email and basic information technology skills Qualifications Essential Level 2/3 NVQ Health related or equivalent experience in Health or Social Care Care Certificate (Completion is mandatory once in post) Education to GCSE level Grade 5 in English and Mathematics or equivalent Desirable Training in communication skills Evidence of personal development Experience Essential Previous relevant experience of working in health or social care environment Awareness of the needs of older people Ability to work without direct supervision Ability to prioritise workload Desirable Previous experience of working in a community hospital setting Understanding of Intermediate Care Services Personal Attributes Essential Team player Approachable Reliable Flexible, and prepared to work all shift patterns (days/nights/weekends and bank holidays) Ability to embrace our Culture, Values and Signature Behaviours: (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together) Willingness and ability to work across different sites and travel to alternative sites and across the community as required Desirable Ability to show patience and dependability Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East Coast Community Healthcare CIC Address Beccles Hospital St. Marys Road Beccles Suffolk NR34 9NQ Employer's website