New Permanent Administrator role Administrator - Newbury Office Working Hours: Monday to Friday, 9:00am - 5:30pm (office-based) Role Overview Provide administrative support to the Residential Sales team in the Newbury office Act as a key point of contact for clients and potential buyers Work in a fast-paced environment, delivering a high level of customer service Support day-to-day operations, including booking viewings and maintaining client records Contribute as a reliable and flexible team player with a positive, proactive approach Key Responsibilities Manage KYC and Anti-Money Laundering processes in line with Group requirements Liaise with internal onboarding and compliance teams when required Prepare property brochures and marketing materials Manage the team’s invoicing process and assist with debt collection Register new buyers and maintain accurate records Keep window cards, brochure displays, and internal systems up to date Liaise with potential buyers, arrange viewings, and manage diaries Maintain client files and update the Residential client database Build and maintain trusted client relationships to support onboarding processes Support continuous improvement of business processes and team efficiency Carry out ad hoc administrative duties as required Experience & Skills Previous experience in a fast-paced administrative or support role Experience supporting a team of professional fee earners Strong organisational skills with the ability to prioritise tasks and meet deadlines Excellent communication skills, both verbal and written Professional telephone manner and customer service experience Proficient in IT systems, including Word, Excel, and Outlook Key Attributes Strong attention to detail and high level of accuracy Ability to maintain confidentiality and handle sensitive information with discretion Proactive approach to improving processes and efficiency Strong team player with the ability to build effective working relationships Punctual and adaptable in relation to working hours and responsibilities Interest in the real estate / estate agency sector If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4796698