DIGITAL JOURNEY MANAGER
(CX, Service Design, Product)
1. £ pd
2. Inside IR35
3. 12 months
4. 3 days on-site
5. London, Zone 1
Key Responsibilities
Customer Journey Ownership
6. Lead the design, delivery, and optimisation of the end-to-end customer journeys (, on-boarding, purchase, adoption, support…).
7. Define vision and KPIs for digital journeys, ensuring alignment business and customer.
8. Act as the voice of the customer – insights, data, and feedback to lead improvements across digital touch-points.
Digital Strategy & Execution
9. Translate strategy into actionable road-maps, collab with product, design, engineering, and marketing.
10. Drive personalisation and segmentation strategies to create differentiated experiences for different customers.
11. Ensure all digital journeys are compliant, accessible, and aligned with the brand promise.
Performance & Optimisation
12. Monitor journey performance using analytics and customer feedback, identifying friction points and opps.
13. A/B, multivariate testing to optimise customer experiences.
14. Report on performance metrics to leadership, highlighting successes and areas for improvement.
And more…
Get in touch to get the full description – – and apply.
DIGITAL JOURNEY MANAGER
(CX, Service Design, Product)
15. £ pd
16. Inside IR35
17. 12 months
18. 3 days on-site
19. London, Zone 1
*Rates depend on experience and client requirements