Retail Operations Manager is a great opportunity to develop your career with us. We are looking for someone who is passionate about supporting and coaching our store teams to be the best they can be whilst supporting the delivery of our regional operational plans.
About The Role
You will cover a geographical region, reporting to the Regional Manager. You will also:
Lead the Operations and Loss agenda across the region
Share best practice and coach store leaders to provide an outstanding customer experience in every store.
Deliver standards across the region including operational compliance measures
Support the Regional Manager with customer complaints and employee relations
Ensure that the regional deployment of clinics is set up to maximise customer availability
Analyse trends and performance to identify and support the Regional Manager with particular areas of focus.
Visit stores to gain insights to further improve the operational running of a store
Ensure that stores are safe and legal
What You'll Need To Have
These are the essential skills or experience needed to succeed in this role.
Opticians store leadership experience
Flexible to travel across the region
Passion for compliance and operations
Experience in dealing with employee relations
Able to coach others, get to the root of an issue and identify ways for the manager to solve them
Effective listening and communication
Able to analyse data and identify trends and next steps
Able work independently
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match this additional criteria.
Experience working in Loss
Our Benefits
Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots Opticians
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better.
What's Next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.