Company Description At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description The administration of an assigned portion of the Sales Ledgers to generate maximum cash flow, minimise bad debts and provide a high standard of Customer service. To support credit controllers with ledger management and support in resolving escalations. To be the lead with complex debt and managing external processes. Ensuring that amounts owed to Quadient Limited and Quadient Finance are collected in a timely fashion. (Targets agreed locally) Ensure that ALL targets are met (DSO, Ledger %, BDP %, Team Cash), and that all dunning cycles are followed. Your role in our future Collection of outstanding debt by telephone and email Manage the collection of debts and their status. Working with our Swiss accounts Maintain an up to date and accurate record of query status. Maintain all contact information within the core business systems that need resolving. To attend meetings with sales and other departments to minimise customer disputes. To process any credit held orders and contact sales/customers where necessary. To support in the preparation of accounts for litigation where problems exist at an early stage. To carry out other tasks as requested by the Company Management team. To mentor / support Credit Controllers as a first point of contact To manage all disputes and issues relating to allocated ledgers To be the lead on customer escalation calls to be the main liaison with external vendors - (Agency etc.) To contribute to the creation, implementation and training of Process and Procedures To support additional projects Ensure all processes and procedures are documented, trained, and being followed. To support other key areas within the business. To support in the creation of reports and confident to share with key stakeholders. Qualifications You have a rare and valuable quality: persistence. You do whatever it takes to get the job done, including exercising admirable patience, putting in the time, and adopting Plan B or Plan C if Plan A isn't working. Quadient will value and reward your determination. We need people who perform well when every moment counts. The heroes of a situation are the ones who can meet high pressure with high focus, high determination, and high productivity. If that's you, you're in high demand in our inclusive organisation where our valued, diverse staff broadens our ability to find smart solutions. Both written and verbal German language essential 3 years of Credit Control experience Experience of chasing debt within multi systems Credit control experience gained in a commercial, B2B environment. Excellent customer service skills, ideally gained in a telephone environment. Professional and clear telephone manner Good organisational Skills and Time Management Strong problem-solving skills with the ability to adapt quickly. Excellent communication skills, both written and verbal An ability to have good attention to detail and accuracy. Experience with using Siebel, Sales Force, SAP, Octopus & Oracle Additional Information Rewards & Benefits Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you'll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We're a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com _Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law._ People. Connected.