Company Description
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Description
Fairmont St Andrew are looking for an experienced and passionate Reception Manager to lead our Front Office team and deliver exceptional guest experiences from arrival to departure.
As Reception Manager, you will oversee the day-to-day operation of Reception and Switchboard teams, ensuring every guest receives a warm welcome, personalised service, and seamless stay. This is a hands-on leadership role where you will inspire your teams, drive operational excellence and create memorable experiences through outstanding attention to detail.
What You’ll Be Doing
1. Leading the smooth and professional day-to-day operation of Reception and Switchboard teams
2. Creating exceptional guest experiences and resolving guest concerns with confidence and care
3. Supporting, coaching and developing the Front Office team to achieve outstanding service standards
4. Managing recruitment, induction, training and succession planning within the department
5. Ensuring all Front Office procedures, policies, audits and cash handling standards are followed correctly
6. Monitoring departmental costs, payroll and operational efficiencies in line with business targets
7. Building strong communication across departments to ensure seamless guest journeys
8. Driving guest satisfaction and engagement scores while supporting the hotel’s quality initiatives
9. Being present within the guest areas during peak periods to support the team and maintain smooth operations
10. Conducting departmental meetings, daily briefings and regular one-to-one conversations with team members
11. Supporting revenue and reservation objectives through effective team leadership and operational planning
12. Encouraging cross-training and flexibility across the Front Office operation
Qualifications
What We’re Looking For
13. Previous experience in a Front Office leadership role within a luxury hotel environment
14. A passion for delivering exceptional guest service
15. Strong leadership and people management skills
16. Excellent communication and organisational abilities
17. Experience managing departmental targets, payroll and operational procedures
18. Confidence working in a fast-paced hospitality environment
19. A positive, professional and engaging personality
Additional Information
What’s In It For You?
20. Competitive salary
21. Opportunities for development and progression across the hotel and wider group
22. Staff shuttle service to/from St Andrews
23. Complimentary staff canteen
24. Staff discounts across food & beverage and hotel stays
25. Employee rates for Spa treatments and green fees
26. Free access to gym and pool services
27. Regular social events