Matchday Ticketing Assistant
Newcastle upon Tyne
Casual – must be able to work evenings and weekends
Salary: £12.60 per hour
Closing Date: 10th February 2026
We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.
About the role
We’re looking for friendly, confident, and customer‑focused individuals to join our Ticketing team as Matchday Ticketing Assistants. In this casual matchday role, you’ll be part of the front‑line team welcoming supporters and ensuring a smooth ticket collection experience. You’ll provide excellent service, assist with queries, and help create an efficient and enjoyable experience for every fan attending St. James’ Park.
Your impact
You’ll play an important role in the matchday experience by issuing pre‑paid tickets to the correct recipients and helping supporters with any ticketing queries they may have. Your professionalism, clear communication, and commitment to delivering exceptional customer service will ensure fans feel informed and valued throughout their visit. You will uphold Club standards at all times, respond courteously to enquiries, and contribute to a positive and welcoming atmosphere on busy matchdays.
About the team
You will work within the Ticketing Department and report to the Box Office Manager, joining a supportive team committed to delivering a seamless experience for supporters on matchdays.
Location
This role is based at St. James’ Park, with work required on home matchdays. Flexibility to work weekends is essential.
United As One
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive, so we place high value on the safeguarding and welfare of everyone we engage with.
How to apply
For further information on this role and about the Club and our values, please visit our careers page.
Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.
Recruitment Agencies – please note that we do not accept unsolicited / speculative candidate details or applications. Any candidates supplied, unless formally requested, will be taken as a direct / free candidate