Starting Salary: £12.75 per hour
Your Role in the Team?
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will involve engaging warmly with every visitor, providing excellent service, and creating a friendly atmosphere. Your enthusiasm for technology will help promote our online and retail products and services, ensuring each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Are you a proactive and motivated individual passionate about achieving results? Do you have the ability to meet shop goals and targets? No prior experience in the betting industry is necessary, as we provide full training—your attitude is what matters! If this sounds like you, keep reading!
How you’ll do it?
We seek individuals who will exceed customer expectations, build effective relationships, and create a warm and positive environment that customers love. This will mainly involve hosting customers in shop, cross-selling our retail and online products, clearly communicating answers to queries, and informing customers about our latest promotions.
Other duties will include:
* Assisting customers to place bets via various channels, such as betting terminals, telephone services, and in-shop transactions
* Maintaining excellent shop presentation standards to create an inviting atmosphere
* Managing all operations in the absence of the Shop Manager, ensuring smooth shop functioning
* Adapting to different situations while remaining customer-focused
* Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer?
* Competitive salary with pay increase after probation
* Performance bonuses and promotional rewards
* Annual and quarterly rewards
* Flexible work patterns
* Family leave (adoptive, parental, and wedding leave)
* Company Sharesave Scheme (discount on Flutter Shares)
* Life Cover
* Company Pension Scheme
* Company Sick Pay
* Birthday Leave
* Employee Assistance Programme (including up to 6 free counselling sessions)
* Financial Wellbeing platform – NUDGE
* Company Social Events
* Groupon Discount Scheme
* Eyecare vouchers
Our guiding values:
Customer First, Always | Change The Game | Win Together | Free To Be Me
These four values reflect what matters most to our people and guide our decisions, embody our beliefs, and shape our culture at Paddy Power.
We are committed to being an inclusive employer and encourage applicants from all backgrounds, perspectives, and ways of working. You do not need to meet all listed requirements to apply. If you need any adjustments to perform this role, let us know so we can accommodate you.
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