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Position: Funeral Director
Location: Henry Paul & A.Spicers Funeral Directors
Job Type: Full-Time, Permanent
Salary: £32,169.60 per annum
We're looking for an experienced and compassionate individual to join our team as a Funeral Director based from our Henry Paul Funeral Directors in Ruislip. You'll oversee funeral operations across the brand and wider area and ensure every service is delivered to the highest standard, while supporting families through one of life's most challenging moments. As a representative of both the local brand and the wider Dignity Group, you'll also play an important role in engaging with the local community and building trusted relationships.
Why This Role Matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.
The Role
As a Funeral Director, you'll lead on the day of the funeral, coordinating teams and managing all aspects of service delivery. You will act as a guide for families, a leader to colleagues, and a representative of Dignity's values within your community. As a representative of both your local branch and the wider Dignity Group, you'll help maintain our trusted presence in the community.
Key Responsibilities:
* Lead and conduct funeral services in a dignified, respectful, and professional manner
* Support families with empathy and guidance throughout the funeral process
* Coordinate with arrangers, operatives, ministers/celebrants, and venues to ensure smooth execution of services
* Ensure funeral vehicles, staff, and ceremonial elements are prepared and meet required standards
* Oversee funeral logistics on the day, including timings, team direction, and venue setup
* Assist with coffin preparation, handling of the deceased, and chapel duties where required
* Provide leadership and mentoring to less experienced team members
* Support with local community engagement and promotion of the brand you represent
* Uphold health and safety, compliance, and professional standards at all times
About You
We're looking for someone who:
* Experienced in funeral service operations and conducting funerals
* Demonstrates excellent communication, leadership, and organisational skills
* Calm under pressure with a respectful, compassionate approach to service
* Physically capable of manual handling tasks, including coffin bearing
* Comfortable with direct contact with the deceased in varying circumstances
* Holds a Full UK Driving Licence (essential)
* Willing to work flexibly, including weekends and on-call duties as required
What We Offer
* A meaningful role supporting families when they need it most
* Full training and development, including Funeral Plan Consultancy
* Uniform and all necessary equipment provided
* 30 - 33 days annual leave, inclusive of bank holidays
* Company pension, employee assistance programme, and life assurance
We wouldn't be able to provide this essential service without our people. If you'd like to be part of a compassionate team dedicated to delivering the highest standards of care - we'd love to hear from you.
What are the next steps?
If this sounds like the next step in your career and you're ready to support families and lead with professionalism, simply hit the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
At Dignity, we're here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life's most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.
With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We're proud to offer a truly personal and attentive service - one that's tailored to the individual needs and wishes of every family we support.
We're also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care. This includes:
* Our Crematoria and Memorials Group, managing 45 crematoria nationwide
* Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead
* The recently acquired Farewill, a leading provider of online wills and probate services
Together, our goal is simple: to provide families with continuity, care, and clarity - from planning and preparation through to the funeral itself, and beyond.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
In Short
* Industry Business & Management
* Founded 1994
* Location UK
* Company size 200 - 499
OUR PURPOSE
Our customers are at the heart of what we do. We are here to helpthem at one of the most difficult times in their lives and we are honored toserve the communities we are part of.
Listening to our customers and understanding their changingattitudes and lifestyles must drive what we do as a business.
Our brands, products, services and technology must reflect thosechanges and are the reason why we now offer enhanced choice andvalue-for-money. The high-quality of our offering, competitively priced, is howwe will differentiate ourselves from the competition, both nationally andlocally.
Every day we want to meet and exceed our customers’ expectations. We aimto do this by delivering excellent client service through the continueddedication of our people and by serving our customers with expertise,compassion and commitment.
WHAT OUR CLIENTS SAY
Our clients rely on us to provide the highest possible standard ofcare and we strive to maintain and improve client satisfaction across ourbusiness. All Dignity funeral homes send a written survey to the families weserve, and the results continue to demonstrate this commitment.
OUR CLIENT SURVEY
· 99.9%thought our staff were respectful
· 99.8%thought our premises were clean and tidy
· 99.7%said our vehicles were clean and comfortable
· 99.6%agreed that our staff listened to their needs and wishes
· 99.2%of clients agreed that our staff had fully explained what would happen beforeand during the funeral
· 99.1%said that the funeral took place on time
· 99.1%agreed that our staff were compassionate and caring
· 98.9%said that we met or exceeded their expectations
· 97.7%of respondents said that they would recommend us
Dignity Prepaid Funeral Plans are designed to give our customersreassurance and peace of mind, knowing their funeral has been planned and paidfor in advance. They are also designed to protect loved ones from theadditional stress of arranging and paying for a funeral, when the time comes.
Dignity Funeral Plans recently won the Feefo Gold Service award,an independent seal of excellence that recognises businesses for deliveringexceptional experiences, as rated by real customers.
We met the criteria of collecting at least 50 reviews between January1st 2017 and December 31st 2017, with a Feefo service rating of between 4.5 and5.0.
IN THE COMMUNITY
BRITISH HEART FOUNDATION
In 2018, Dignity raised £218,000 for itscorporate charity, the British Heart Foundation, and has raised £448,000 sinceJanuary 2017.
Fundraising initiatives include sponsoredwalks, marathons and skydives; selling lapel badges; football events, raffles,carol services and numerous cake sales and coffee mornings. Dignity also gaveclients the option to make a charitable donation when adding a message of remembranceto our Memorial Christmas Trees.
CPR TRAINING
Every year 30,000 people in the UK have anout-of-hospital cardiac arrest, but the survival rate is less than one in ten.British Heart Foundation is on a mission to change that and want to increasethe number of people that know how to save a life.
During our partnership there willopportunities for Dignity staff to learn Call Push Rescue (CPR) techniques thatmay help save a life.
DIGNITY SPONSORED DEFIBRILLATORS
A defibrillator is a device that gives a highenergy electric shock to the heart through the chest wall to someone who is incardiac arrest. This high energy shock is called defibrillation and it is anessential life saving step in the chain of survival.
There are already many defibrillators availablein public places such as train stations, shopping centres, airports and leisurecentres. These defibrillators are often known as public access defibrillators(PAD) as anyone can use them in an emergency.
Our partnership with British HeartFoundation enables us to purchase defibrillators to be located at crematoriafor use in an emergency.
We are also looking to acquire defibrillators to belocated on the exterior of funeral homes in areas where there is a highfootfall and towns without existing defibrillators.
INDUSTRY ASSOCIATIONS AND ACCREDITATIONS
Dignity is proud to be affiliated with someof the most credible and trusted professional bodies in the industry and ouraccreditations demonstrate that we set the highest possible standards forfuneral services.
We strive to set the bar for industrystandards and provide a truly high quality, premium service that clients feelthey can trust and rely upon. This is why working closely with theseorganisations means we can continue to uphold the very best industry practices.
These affiliations give our clients theinsurance and security that our services are safe and secure. We aim to be openand transparent about our prices and services, and it is with the help of theseprofessional bodies and accreditations that we can show people we really arewhat we claim to be.
These affiliations include NationalAssociation of Funeral Directors, Federation of Burial and CremationAuthorities, Funeral Planning Authority, National Funeral Trust and many more.
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