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Customer services adviser

Tunbridge Wells
Customer service advisor
£25,500 - £28,000 a year
Posted: 8h ago
Offer description

Based in Tunbridge Wells and reporting to the Client Services Manager, the Client Services Coordinator will provide general administration support to the Client Services Department. Duties: * Provide general administration and support for the Client Services Department. * Undertake the preparation and running of Planned Preventative Maintenance Contracts, remedial works and requests for callouts in an efficient manner. * Operate and keep up to date all systems of filing and recording as required by company procedures and efficiently. * Have clear and efficient communication skills, both written and spoken, with all levels of customer, supplier and work colleagues. * Efficiently manage time to achieve maximum results and avoid delays. * Understand and operate within the company authority structure, willingly receive fair and reasonable instructions. * Make and keep commitments but do not undertake the unachievable, and where appropriate to properly delegate tasks. * Manage telephone and email correspondence. * Adhere to the requirements of the Company Handbook. Areas of Responsibility: * Administrative & Coordination * Planned Maintenance & Extra Works * Health & Safety & Compliance * Finance & Invoicing Skills & Requirements: * Current / previous customer service experience within an office environment. * Strong IT and admin skills with the ability to learn internal systems. * Excellent communication and time management. * Ability to follow instructions, meet deadlines independently or working collaboratively. * Flexibility to adapt as the role evolves and undertake any ad/hoc duties as required. Hours of Work: Monday to Friday - 0830 to 1730. Free on-site parking

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