Position: Sales Administrator Hours: Full time Contract: Permanent Salary: Competitive About us: At Hozelock, we’ve been helping people nurture their gardens for generations. From innovative watering solutions to trusted gardening tools, our products are designed to make growing easier, more enjoyable, and more sustainable. But behind every great product is a great team. We’re a company that values curiosity, craftsmanship and collaboration, where ideas are encouraged, expertise is shared, and people are empowered to make a real impact. If you’re passionate about quality, innovation and being part of a business with a proud heritage and an exciting future, Hozelock could be the place for you. We have a fantastic opportunity for an experienced Sales Administrator to join our sales team on a full time, permanent basis. The successful candidate will be responsible for Processing sales orders and shipments, ensuring customer expectations are exceeded throughout the season. Duties & Responsibilities: * Receive customer orders and enquiries by telephone, email, EDI and fax * Responsibility for processing high volumes of orders for all customers - UK, subsidiaries and Overseas in the agreed lead time * Handle customer enquiries and resolve any problems that may arise * Maintain strong relationships with existing clients to foster loyalty and retention. * Validation of orders – (e.g., to ensure correct order details are input) * Obtain credit approval from Wholesalers * Allocation and release of orders * Issue Pro-Forma Invoices * Liaise with Planning, Factory and Warehouse on relevant issues regarding availability and delivery * Supply stock availability information to Account Managers and customers when required * Coordinate and respond to all correspondence for orders and shipments * Supply delivery information and deal with carrier enquiries * Manage all point-of-sale orders received * Supporting the account managers with general operations to help reach the team’s objectives What are we looking for? * Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) software. * Previous experience in sales administration or relevant administrative roles. * Strong organisational and multitasking skills. * Excellent communication skills, both written and verbal. * A proactive approach and the ability to work independently as well as part of a team. * Knowledge of SAP would be an advantage Benefits: * Company Bonus scheme (if eligible) * Health Insurance (bronze level) * Employee Assistance Programme * Death in Service Insurance (4 times annual salary) * Discounted Hozelock merchandise * Monthly Cash Draw & Bike2Work Scheme * Wellbeing workshops & company events * Free onsite parking with EV chargers * Salary Sacrifice EV Scheme * Onsite canteen