Parts advisor

Crossroads Truck & Bus
Parts Advisor
Normanton Depot
A fantastic opportunity has arisen to join our amazing team at our Normanton depot - we’re looking for a passionate and skilled parts advisor.
Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers.
The Role
* Resolve customer front counter enquiries through parts identification and price management.
* Book in and ensure we have part stock available for forthcoming workshop visits.
* Locate stock and pre-pick parts for the workshop.
* Proactive phone calls, emails, and planned visits, targeting promotional materials, and customer relationship building.
* Promote internal quarterly promotions.
* Seek new business opportunities on top of building and maintaining relations with new and existing Crossroads customers through GVP sales and extended offer Truckshop sales.
* Respond to customer enquiries in a timely manner.
* Seek to convert front counter parts enquiries to workshop fitment.
Hours
Alternate Weeks: Monday - Friday 07.00am – 16.00pm / 8.30am – 17.30pm
Alternate Saturday mornings: 07.00am – 12.00noon
The ideal candidate will be outgoing and willing to learn. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial parts experience in a similar environment or previous experience within a similar role would be a distinct advantage, however full training is provided.
What we offer
Loyalty bonus.
Inhouse and Volvo product training.
Excellent contributory pension scheme.
Rewards gateway platform available for scheme members.
Comprehensive healthcare cash plan to help with healthcare costs such as opticians, physio & dentist.
With a strong record for promoting within, we pride ourselves on the people, the service and team work ethic that make our business unique. So, if you’re looking to join a business with good employment prospects, where you can progress, develop and make a difference to your career, then apply today