Customer Service Retention Specialist (Sales)
Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role.
The Company
Were working with a business thats a leading Automotive business in Stockport. If youre looking to be part of aforward-thinkingandsupportiveclient that values its people, then this is a great temp to perm opportunity,
The Role:
Were looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you!
Key Responsibilities
1. Customer Retention: Contact existing customers to discuss their renewals,
2. Offering retention solutions
3. Identify opportunities to maintain long-term relationships.
4. Appointment Booking
5. Schedule Sales appointments efficiently for both inbound and outbound enquiries,
6. Ensuring a smooth handover to the sales team.
7. Arranging renewals with existing customers
8. Live Chat Management: Proactively engage with customers via live chat,
9. Responding to sales enquiries with speed accuracy and professionalism.
10. Conduct Follow up calls and communications to ensure customer satisfaction po...