Overview
Learning & Development Specialist for Customer Experience (Maternity Cover) - Milton Keynes, Head Office
14-month role: 2 days office, 3 days regional training & WFH
Create experiences you can be proud of.
Working here as a Learning & Development Specialist for Customer Experience (Maternity Cover), you will design, refresh, and deliver engaging operational learning programmes that align with business priorities, ensuring colleagues gain the skills, knowledge, and confidence to succeed.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you
* Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
* Save money every day withour exclusive retail discounts
* Drive a great dealwith discounts on new and used cars, plus servicing offers
* Plan for the years aheadwith our company pension scheme
* Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
* Commute for lesswith our cycle-to-work scheme
* Prioritise your wellbeingwith dedicated support for you and your family
* 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
* Make a differencewith a paid day to volunteer in your community
* Invest in your futurewith our company share purchase plan
* Earn financial rewardswhen you refer a friend to join the team
* Keep learning and growingwith our training and development opportunities for everyone.
* Life assurancewith the option to increase cover
What you’ll do day to day
* Design and continuously refresh operational learning programmes to reflect business updates and strategy, ensuring they are accurate, engaging, and impactful.
* Collaborate with technical experts to create blended learning materials and sustainable solutions that enhance the colleague experience.
* Work closely with stakeholders across Retail Operations and Central Functions to align programmes with business goals and priorities.
* Identify skills gaps using data and stakeholder input, and develop tailored learning solutions that deliver measurable outcomes.
* Monitor programme effectiveness, measure learning outcomes against success criteria, and provide feedback to stakeholders.
* Liaise with OEM partners and store management to ensure brand certifications and learning offerings remain current.
Helpful skills and qualifications
Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.
* Proven experience in designing and delivering operational learning programmes, ideally within a multi-site or retail environment.
* Strong stakeholder management and collaboration skills, with the ability to consult and influence at all levels.
* Excellent instructional design skills and experience creating blended learning solutions.
* Analytical mindset with the ability to measure and demonstrate the impact of learning interventions.
* Knowledge of learning technologies and best practices in adult learning.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect - Integrity - Transparency - Teamwork – Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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