Overview
You\'ll support every stage of the funeral process - from preparing vehicles and venues to assisting with ceremonial duties and family interactions. This is a physically active, hands-on role that requires empathy, reliability, and a calm, respectful presence. As a representative of both your local branch and the wider Dignity Group, you\'ll help maintain our trusted presence in the community.
Responsibilities
* Drive and operate specialist vehicles (including hearses and limousines)
* Set up venues and carry out ceremonial duties, including coffin bearing
* Maintain funeral vehicles and equipment to high standards
* Participate in an out-of-hours on-call rota (including nights/weekends) to support families
* Bring the deceased into our care from the place of death - including private homes, hospitals, hospices, or public spaces - under varying circumstances
* Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes
* Support with chapel visits and interactions with families in a calm and respectful manner
* Carry out all duties involving the deceased with the utmost care and professionalism
* A fulfilling and meaningful role supporting families in your community
* Full training and personal development opportunities
* 30 - 33 days annual leave, inclusive of bank holidays
* Uniform and all necessary equipment provided
* Company pension and life assurance
* Access to an employee assistance programme for wellbeing support
* Annual company bonus
Qualifications
* Demonstrates empathy, professionalism, and composure under pressure
* Has a respectful, caring approach when supporting both colleagues and families
* Is physically capable of manual handling tasks, including lifting and carrying
* Is comfortable working in direct contact with the deceased in a variety of conditions
* Is reliable, flexible, and able to work outside standard hours when needed
* Takes pride in presenting themselves in a professional and dignified manner
* Holds a Full UK Driving Licence (essential)
* No previous funeral experience is necessary - full training, uniform, and support will be provided
About the Role and Our Purpose
We\'re looking for a compassionate and reliable individual to join our team at Aldershot Care Centre in Aldershot as a Funeral Service Operative. This role offers the chance to support families at one of life\'s most sensitive moments, playing a key part in delivering respectful, meaningful services that truly make a difference.
About Dignity
We are Dignity, one of the UK\'s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK\'s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care.
Equality, Diversity and Inclusion: We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you\'re from, and whatever your life looks like, we\'d love to hear from you. If there\'s anything you need to make the process more accessible, please let us know.
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