Operations:• Contribute to defining accurate and CEM compliant documentation, and manage template requirements• Work with the assigned Consumer Duty Compliance Officer to coordinate process changes due to regulatory updates and ongoing training requirements • Brief all Technical issues; agree Terms of Reference; provide Technical news updates for internal distribution• Coordinate and brief on all Market Security and Solvency issues for in scope Consumer Duty clients • Work with Client Advocates and Placement Specialists to ensure that Client needs are being met in line with the consumer duty regulation and that any technical issues are actioned / resolved speedily and are evidenced as per the Consumer Duty requirements• Ensure that applicable business unit teams are operating to Group, Global and/or prescribed standardised policies, procedures and service standards• Ensure all relevant staff are appropriately trained on the relevant systems, procedures, and policies• Develop training materials pertinent to Consumer Duty requirements and conduct training where required• Liaise with all relevant internal operational executives and groups who provide support on and accountability for operational efficiency, accuracy and excellence e.g. Contract Documentation Liaison, Business...