Faculty Professional Services for Social Sciences
Norwich Business School
Senior Business Performance and Operations Manager, Norwich Business School
Ref: ALC1636
Salary on appointment will be £48,822 per annum (pro rata), with an annual increment up to £56,535 per annum (pro rata).
Norwich Business School is entering an exciting period of growth as we progress toward Triple Crown Accreditation, and we are seeking a Senior Business Performance and Operations Manager who can contribute to the School’s evolution.
This role is ideal for a motivated leader with strong operational and people leadership experience who is looking for a position that will stretch, challenge, and elevate their capabilities.
You will play a key role in shaping how the Business School develops. You will work in strategic partnership with the Head of School and Senior Leadership Team, leading operational priorities and informing the School’s direction with expert professional insight. Your leadership will be central to strengthening the student experience, improving our ways of working, and building the operational foundations needed for sustainable growth.
We’re looking for someone who brings energy, clarity, and a genuine passion for developing others. In this pivotal role, you will empower colleagues, nurture a collaborative and inclusive culture, and guide our Faculty Professional Services Team to deliver high-quality support. Your impact will be evident in creating a working environment where staff feel supported, valued, and motivated.
Working alongside the Director of FPS Operations, you will contribute to strategic business partnering and continuous improvement across the Faculty Professional Service. This may include leading targeted improvement initiatives, redesigning processes to better meet School needs, and supporting approaches that enhance capacity and resilience. You will also have opportunities to deputise, broadening your strategic exposure and leadership experience.
If you are an experienced leader who enjoys motivating others, building strong relationships, and taking a proactive business partnering approach, this is a rewarding opportunity to make a meaningful contribution and thrive within a School committed to growth and excellence.
This full-time post is available immediately on an indefinite basis.
Benefits include:
* 44 days annual leave inclusive of Bank Holidays and University Customary days (pro rata for part-time).
* Family and Work-life balance policies including hybrid working and considerable maternity, paternity, shared parental leave and adoption leave.
* Generous pension scheme with life cover for dependants, plus incapacity cover.
* Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, on-campus medical centre including NHS Dentist, Occupational Health and a 24/7 Employee Assistance Programme.
* Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
* Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
* Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.
The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.
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