ROLE PURPOSE: Delivery of technical and core administrative support, and customer service support within the Waste Service, meeting performance targets and embedding a culture of Putting our residents first where continuous service improvement is maintained. 1. People Management ? No direct supervisory responsibility, however, may be required to assist in induction and training of peers and new employees. 2. Customer Management / Care ? Demonstrate understanding of the Councils Customer Care Standards and ensure that these standards are met in order to deliver the Council's vision of putting our residents first. ? Respond to customer queries by phone, email, and CRM systems, and escalate issues and messages to the technical managers and professional workers ? Commitment to the highest level of service delivery ? Learn from best practice and lead by example in the development of a customer focused team empowered to continually improve levels of service delivery through innovative and creative approaches to service improvement. 3. Operational Service Delivery ? To support the Waste Services team to investigate and respond to enquiries, service requests, and complaints. ? Responsible for delivering complex, routine, and emergency administrative tasks to ensure consistency in service delivery ? Deliver a skilled and flexible technical administration support service, and to react to peaks and troughs of work in both the customer contact and waste services teams. ? To work as part of a multi-disciplinary team responsible for meeting tight deadlines and committed to high standards of customer care ? Maintain an understanding of the operational workflow processes and linkage with the technical administrative support services ? Prioritise tasks assigned and escalate any gaps in resourcing to the line manager ? Escalate any operational issues to the line manager ? Ability to learn complex and specialised administrative tasks in a short space of time to meet changing service requirements ? To provide high quality technical specialist services administrative support to the customer contact and waste services teams ? To show flexibility in adapting to delivery of different functions at a variety of locations, to meet varying demands 1. QUALIFICATIONS Minimum 5 GCSE level pass including maths and English, or equivalent 2. STATUTORY or ROLE SPECIFIC REQUIREMENTS Prepared to work flexibly to meet the needs of the service, including with other teams and other geographical locations, as and when required. Maintain confidentiality at all times. 3. EXPERIENCE Experience of supporting a multi-disciplinary teams with comprehensive technical administration services (including meeting arrangements, minute taking, and database/system administration) Experience of prioritising high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines Experience of developing and maintaining good working relationships with clients, senior colleagues and Members of the Council. Experience of dealing sensitively with members of the public in a variety of situations Experience in managing high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines. Technical Support OfficerTechnical Support OfficerTechnical Support OfficerTechnical Support OfficerTechnical Support OfficerTechnical Support OfficerTechnical Support OfficerTechnical Support OfficerTechnical Support OfficerTechnical Support Officer