Job Title: Sales & Customer Service Administrator Location: Quedgeley, Gloucester Hours: Part-time – 6 hours per day, Monday to Friday Salary: Competitive, depending on experience Our client is a leading Gloucestershire-based IT support and solutions provider. We deliver comprehensive managed services, cloud systems, and technical support to businesses across the UK. Role Overview We’re looking for a proactive and organised Sales & Customer Service Administrator to join our growing team. This role suits someone who enjoys working in a busy office environment, has strong communication skills, and a genuine interest in technology and IT systems. Key Responsibilities * Process sales orders from suppliers and maintain accurate records. * Manage contract renewals and ensure timely follow-up with clients. * Conduct customer satisfaction follow-ups after job completion. * Prepare and issue quotes and proposals for customers. * Answer incoming calls and provide friendly, professional assistance. * Handle general office administration and record keeping. * Coordinate and schedule appointments with both existing and potential clients. * Communicate effectively with customers via phone and email. * Support the wider team with sales and service coordination tasks. Skills & Experience * Strong interest and knowledge of IT and computers – essential. * Excellent verbal and written communication skills. * Confident and professional telephone manner. * Good attention to detail and administrative accuracy. * Competent in Microsoft Office 365 applications (Word, Excel, Outlook). * Experience in customer service, sales administration, or IT support is advantageous. * Ability to manage time effectively and work independently