Job summary
The UCR service provide a general virtual ward service, supported by digital technology and remote monitoring. Our multidisciplinary teams ensure that patients receive hospital-level care at home safely and in familiar surroundings, helping speed up their recovery while freeing up hospital beds for patients that need them most. As well as home visits, digital remote monitoring is utilised
Do you have a passion for admission avoidance? Are you committed to delivering an outstanding service which is fast- paced and reliable? Do you want to work with a team of caring and dedicated staff? We are looking for an Administrator to join us, so if you're organised, proactive, and looking for a dynamic role in a team that provides cutting-edge, excellent community care, we'd love to hear from you
Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the website before applying to assess their eligibility for a Certificate of Sponsorship for this role.
Main duties of the job
The Urgent Community Response (UCR) Service provides clinical interventions (including intravenous therapy) as part of a multidisciplinary team comprising of Medics, Nurses, Paramedics, Physio and Occupational Therapists for admission avoidance pathways (2 hour response and general virtual wards), in line with the national specification for UCR and general virtual wards.
Operating 365 days per year, the service receives referrals from a range of health and care professionals and triages, assesses, and delivers care to the patient over several days to ensure the patient can remain safely at home.
Our multidisciplinary teams work flexibly to provide a 7-day service, 365 days a year, between 8am and 8pm.
A key part of the role is leading on the co-ordination of patient experience outcome measures for the service and providing daily reports on staffing data for the leadership team.
Creating and maintaining the roster via health roster for the team every 4 weeks. reviewing the roster to ensure the service is a safely staffed according to the service template and budget.
Preparing agendas, booking recurrent meetings across both sites on behalf of the operational lead and wider team, taking formal meeting minutes for a range of clinical profession.
a Using a range of software packages as appropriate, e.g. Word, Excel and PowerPoint to create trackers, presentations and reports, including gathering data from System 1 for KIPI's and reports.
About us
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Accredited Living Wage Employer, we ensure fair pay for all our staffo Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trust
Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Details
Date posted
10 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year Per annum pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
150-SK2407-UPC-A
Job locations
Sackville House
Brooks Close
Lewes
BN7 2FZ
Job description
Job responsibilities
Further information is available in the attached job description and person specification.
If you would like to discuss this role or find out more, you can contact our Operational Team Lead -Jacqui Hilder
We often receive a high number of applications for this role so please be aware that the vacancy may close.
If you would like to discuss this role or find out more, you can contact our Operational Team Leads, - Jacqui Hilder
Job description
Job responsibilities
Further information is available in the attached job description and person specification.
If you would like to discuss this role or find out more, you can contact our Operational Team Lead -Jacqui Hilder
We often receive a high number of applications for this role so please be aware that the vacancy may close.
If you would like to discuss this role or find out more, you can contact our Operational Team Leads, - Jacqui Hilder
Person Specification
Qualifications and/or professional registration
Essential
* General standard of education to GSCE level or equivalent
* NVQ level 2 or equivalent (health and social care or business administration) or be willing to undertake
Desirable
* Audio typing
Experience
Essential
* Recent secretarial or administrative experience
* Evidence of consistent pattern of learning from education, training and experience
* Experience of typing and producing documents e.g. letters and reports
Desirable
* Experience of development and management of filing systems
* Experience of working in a health or social care setting
* Experience of data inputting, databases, spreadsheets
* Experience of ordering supplies and maintaining stock
Skills and knowledge
Essential
* Able to use time effectively and prioritise work through good organisational skills
* Able to maintain confidentiality and deal with sensitive information
* Able to use recognised IT packages e.g. Microsoft Office including Excel
* Able to use of IT systems and keyboard skills including accurate data recording skills
* Able to use strong interpersonal skills and appropriate empathetic and tactful manner
* Able to communicate effectively with customers, carers and health and care specialist services and colleagues
* Able to work effectively as individual but also as part of larger team
Other requirements
Essential
* An understanding of the principles of equal opportunities in relation to staff and patients
* Willingness to undertake training to develop within the role
* Car driver (Valid Driving License for use in the UK)
* Access to a vehicle for work purposes
Desirable
* Flexible approach to working
Person Specification
Qualifications and/or professional registration
Essential
* General standard of education to GSCE level or equivalent
* NVQ level 2 or equivalent (health and social care or business administration) or be willing to undertake
Desirable
* Audio typing
Experience
Essential
* Recent secretarial or administrative experience
* Evidence of consistent pattern of learning from education, training and experience
* Experience of typing and producing documents e.g. letters and reports
Desirable
* Experience of development and management of filing systems
* Experience of working in a health or social care setting
* Experience of data inputting, databases, spreadsheets
* Experience of ordering supplies and maintaining stock
Skills and knowledge
Essential
* Able to use time effectively and prioritise work through good organisational skills
* Able to maintain confidentiality and deal with sensitive information
* Able to use recognised IT packages e.g. Microsoft Office including Excel
* Able to use of IT systems and keyboard skills including accurate data recording skills
* Able to use strong interpersonal skills and appropriate empathetic and tactful manner
* Able to communicate effectively with customers, carers and health and care specialist services and colleagues
* Able to work effectively as individual but also as part of larger team
Other requirements
Essential
* An understanding of the principles of equal opportunities in relation to staff and patients
* Willingness to undertake training to develop within the role
* Car driver (Valid Driving License for use in the UK)
* Access to a vehicle for work purposes
Desirable
* Flexible approach to working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sussex Community NHS Foundation Trust
Address
Sackville House
Brooks Close
Lewes
BN7 2FZ
Employer's website
(Opens in a new tab)
Employer details
Employer name
Sussex Community NHS Foundation Trust
Address
Sackville House
Brooks Close
Lewes
BN7 2FZ
Employer's website
(Opens in a new tab)