Housing and Wellbeing Assistant
What you’ll be doing
* You will provide assistance or guidance to customers, supporting them to fulfill the terms of their occupancy agreement.
* You will encourage feedback from customers, recording and responding to complaints and compliments.
* You will ensure safeguarding concerns are promptly addressed, following Great Places procedures.
* You will actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels. You will follow financial procedures and manage all monies held and received.
* You will be responsible for communal and void cleaning, along with the wider team.
What you’ll need
* Minimum Level 2 qualification in English and Maths.
* Evidence of IT skills.
* Experience in providing front-line customer service in busy environments with a courteous manner.
* Ability to project a positive image of Great Places through communication skills.
* Ability to complete tasks accurately and timely under pressure.
* Effective liaison with colleagues and stakeholders to resolve problems.
* Proficiency in Microsoft Office applications and IT systems.
What we will give you in return for your hard work and commitment
* Pension | DC Scheme (up to 10% contribution from both colleague and Great Places)
* WPA | Healthcare auto-enrolled at no contribution, with £1250 savings available; options to increase & add family members.
* The Market Place | Discounts at high street shops, restaurants, supermarkets, gym memberships, cycle to work, tech loans, and more.
* Annual Leave | Starting at 26 days, increasing to 30 days plus Bank Holidays.
* Lottery | Monthly draws: 1st @ £250, 2nd @ £75, 3rd @ £50.
* Savings Club | Save monthly for 11 months, payout in November salary.
* Sharing Greatness | Earn £300 for helping achieve business targets.
* Help with transport | Season ticket loans at discounted rates.
At Great Places, we prioritize colleagues' wellbeing to enable excellent service delivery. All benefits are accessible inside and outside work.
Great Places Housing Group is committed to safeguarding and expects all colleagues to share this commitment. Successful applicants will undergo an enhanced criminal records check (Child and Adult Workforce, Child Barred List). Further details are available in our Safeguarding and Recruitment Policies on our website.
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