The Body Shop
The Body Shop has been here since 1976 and we're not going anywhere. There's never been a more exciting time to join us, with a range of fantastic opportunities now available.
We're looking for fellow pioneers of ethical beauty who are keen to drive our business in the UK and around the world. If that sounds like you, we'd love you to join us as we embark on our next chapter.
The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.
Your role in a nutshell
The Cloud Manager (Azure) is responsible for the governance, security, and operational management of the organisation's Microsoft Azure cloud platform. The role ensures Azure services are secure, cost-effective, well-architected, and aligned with company standards, while maintaining strong operational integration with Infrastructure and Security teams.
This is a 12 month fixed-term role that combines leadership, operational ownership, and selective hands-on technical involvement, ensuring Azure delivers ongoing business value.
More about the role
Azure Governance, Security & Cost Optimisation
Oversee Azure cloud governance, ensuring alignment with company standards, security policies, and compliance requirements
Drive cost optimisation and best practices across Azure environments
Ensure appropriate controls for identity, access, security, monitoring, and compliance
Maintain oversight of Azure standards, policies, and operating procedures
Azure Platform & Landing Zones
Ensure Azure Landing Zones and associated workflows are designed, built, and maintained to a high technical and security standard
Deliver and maintain a secure Azure operating model
Ensure consistency, resilience, and scalability across Azure environments
Operational Leadership & Incident Management
Lead and coordinate Major Incident response relating to Azure and associated cloud services
Act as a senior escalation point for complex platform issues
Drive post-incident reviews, root cause analysis, and service improvements
Vendor & Service Management
Provide a high standard of vendor and service management
Manage relationships with Microsoft and third-party suppliers
Ensure services meet agreed SLAs, security expectations, and value-for-money objectives
Lead service reviews and escalation activities
Strategic Alignment & Stakeholder Engagement
Work proactively with Infrastructure and Security Operations teams to ensure strong alignment
Ensure cloud platform capabilities support operational and security requirements
Act as a key point of contact for Azure platform matters across the organisation
Architecture & Technical Assurance
Provide Azure architectural review and validation for new and existing solutions
Ensure designs meet standards for security, performance, resilience, and operability
Act as a design authority for Azure platform changes
Change, Projects & Continuous Improvement
Manage project and BAU change from design through build and transition to operations
Drive cloud projects and value-add improvements to the Azure platform
Ensure changes follow agreed governance, risk, and change management processes
Hands-On Technical Support (When Required)
Provide 3rd-line support as required for:
Azure RBAC
Microsoft Entra ID (Azure AD)
Microsoft 365 administration
Licence management and optimisation
Support complex troubleshooting and configuration activities
What we look for
Essential
Proven experience managing Azure cloud environments
Strong knowledge of Azure governance, security, and cost optimisation
Experience designing or operating Azure Landing Zones
Experience leading major incident management in a production environment
Strong vendor and service management experience
Experience managing technical change across projects and BAU
Desirable
Azure certifications AZ-900, as a minimum and ITIL 4 or higher.
Experience in regulated or security-focused environments
Personal Attributes
Proactive, delivery-focused, and improvement-driven
Calm and authoritative during high-impact incidents
Able to operate at both strategic and hands-on technical levels
Strong communicator with technical and non-technical stakeholders
Benefits
As well as a competitive salary, here are just a few of the rewards that you can look forward to if you join us: a 6% non-contributory pension plan, 23 days holiday, 50% staff discount and access to product sample sales, access to Perks at Work, our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development.