Senior Customer Success Manager
Location: Hemel Hempstead
Salary: £28,000 - £38,000 + Bonus
Hours: Monday Friday, 9am 5.30pm
You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish and sustain strong relationships. Identify upsell opportunities and maximise customer retention, through office-based support.You will be responsible for managing all aspects of the customer experience for a base of circa 30-60 business customers, billing over £1,000 per month.
Key Tasks:
* Build strong relationship with key contacts of all customers within allocated customer base.
* Recognise and maximise upon upsell opportunities, working to ensure every Diamond customer utilises all SCG services and products.
* Maintain excellent customer retention of 99.5% or above, never losing a customer without ensuring every avenue has been taken to avoid churn.
1. Effectively manage all incoming communication from customers and respond within timely mann...