Security Cleared (SC Cleared) - Logistics Helpdesk Administrator
Location: Hatfield Business Park, Hatfield AL10
Contract: 24/11/2025 - 31/05/2026
Pay: Umbrella: £18.58 per hour
About the Role
We are seeking a Logistics Helpdesk Administrator to join a busy and reactive team supporting Inside Sales, Projects, and Delivery Management. This is an office-based role for the initial training period (minimum 3 months), with the potential for hybrid working later.
Key Responsibilities
* Respond to emails, tasks, and Teams calls from internal teams
* Amend and update orders in WMCS
* Obtain Proof of Delivery (PODs) and progress claims within deadlines
* Arrange carriage forwards and manage suspended orders
* Liaise with couriers for quotations, deliveries, and invoice queries
* Handle returns requests, coordinate collections, and process credits in SAP
* Process Buy & Store orders in WMCS
* Provide cover for creating commercial invoice paperwork for international shipments
Essential Skills
* Strong communication skills and confidence when speaking with people
* Excellent organizational and multitasking abilities
* Ability to remain positive and proactive under pressure
* Attention to detail and accuracy in processing orders and invoices
* Ability to learn new systems quickly (WMCS and SAP experience desirable)
Additional Information
* Security Clearance (SC) required
* Previous experience in logistics or a similar role is desirable but not essential