Job summary
Are you experienced in live service IT Service Management?
Do you want to help shape an emerging function in one of UK government�s largest IT environments?
Do you pride yourself in having the technical ability to fix complex issues and continuously improve systems?
The primary role of Centralised Application Support Services (CASS) is to provide application operations which deliver continuity of service for our users across DWP Digital services.
As a Lead Application Operations Engineer, you will be:
� Managing a team of Application Operations Engineers to ensure services are maintained, and continuously improved.
� Working collaboratively with teams across Digital Group to ensure smooth running of operational processes.
� Promoting IT Service Management best practice, to deliver value for our stakeholders.
As a member of CASS�s extended leadership team, this role provides the opportunity to shape the future direction of the function.
From time to time, you may also be required to support your applications out of hours (overnight and weekends) through a scheduled on-call rota.
If this is something that interests you, apply today.
Please note -�this role requires you to pass a security clearance check. For further information on this please see selection process details.
Job description
As a Lead Application Operations Engineer, you will manage a team of Application Operations Engineers and be accountable for the support of a portfolio of applications from a technical and IT Service Management perspective. The duties include:
� Providing accountability across incident, change and problem management ensuring that objectives are met and effectively lead the implementation on any lessons learnt.
� Providing technical expertise combined with leadership to ensure service issues are rectified and new project progress effectively.
� Being the focal point for customer queries and leading the discussions around the future roadmap of services.
� Effectively manage stakeholder relationships across technical and non-technical teams, in order to establish long term collaborative networks across functions.
� Utilise knowledge of service management frameworks (predominantly ITIL4 and Agile) to educate, upskill and communicate fellow team members. This should ensure ITSM best practice is applied across your assigned team and the wider function.
� Promote automation, service improvements and the removal of repetitive manual tasks.
� Champion the right culture, values, and behaviours.
Person specification
When giving details in your employment history and personal statement you should highlight your experience in line with�essential criteria�below:
� Previous Service Management experience, including understanding and exposure of the ITIL Service Management Framework to deliver a quality service to end-users.
� Previous experience of operating in a senior leadership role, providing task management to teams which carry out full range of Service Management duties and building strong relationships with a diverse range of stakeholders and services.
� Holds strong technical ability on a range of technologies and systems resulting in improvements to services. Including the sharing of best practice and implementation of improvements across multiple teams.
Behaviours
We'll assess you against these behaviours during the selection process:
1. Communicating and Influencing
2. Delivering at Pace
3. Managing a Quality Service
4. Working Together
Benefits
� An employer pension contribution of up to
� Annual leave rising up to 30 days, (based on your working pattern).
� Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
� Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.�
� An inclusive and diverse environment with opportunities to join staff networks including: Women�s Network, National Race Network, National Disability Network (THRIVE) and many more.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.�
Salary Information
Pay for this role is from �52,412 to �63,517.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
Location
Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.���
Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed�
Hybrid Working
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home.� This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.