Global Lead Service Coordinator – Armstrong Fluid Technology
Reports to: General Manager
Position: Permanent / Full Time / Onsite
Base: Manchester Office
About the Company
Armstrong Fluid Technology is a global leader in fluid‑flow technology with over 1,400 colleagues across eight manufacturing facilities on four continents. Our mission is to engineer the future and safeguard our planet by developing innovative solutions that enhance energy efficiency and reduce environmental impact.
Responsibilities
Lead and manage field service operations across multiple countries, ensuring smooth scheduling, resource allocation, and communication between Field Service Engineers, clients, and internal teams. Supervise a team of service coordinators to deliver high‑quality service aligned with company standards and international client expectations.
Key Accountabilities
* Lead daily operations of a globally distributed service coordination team, ensuring efficient planning and scheduling of field service engineers across multiple regions and time zones.
* Supervise the preparation and issuance of risk assessments, method statements, and work orders in compliance with international standards and regional regulations.
* Ensure global team adherence to safety protocols, regulatory requirements, and quality standards across all service locations.
* Act as the primary point of contact for international clients, confirming access arrangements, job scopes, and service timelines across global sites.
* Manage escalated service issues across regions, ensuring consistent, timely resolution and maintaining high levels of client satisfaction worldwide.
Logistics & Resource Management
* Coordinate international procurement and logistics for spare parts and service materials, ensuring timely delivery across borders and adherence to import/export regulations.
* Oversee the review and global distribution of service documentation, including job sheets, reports, and remedial action plans.
* Oversee global invoicing processes and ensure timely submission of claims to international clients, aligning with local billing practices and contractual terms.
* Monitor global service costs and project budgets, maintaining financial control and supporting profitability across regions.
Data & Systems Management
* Maintain accurate, up‑to‑date records across global service management platforms (ERP, CRM, field service software), ensuring data consistency and visibility across regions.
What We’re Looking For
Education & Experience
* Minimum of 5 GCSEs (or equivalent) including Maths and English at grade C/4 or above.
* Project coordination or service delivery certifications (e.g., PRINCE2, ITIL) are advantageous.
* Substantial work experience in a service coordination, project coordination, or engineering support role.
* Proven experience working in a team lead or supervisory position, preferably in a technical service or engineering environment.
* Experience in managing field operations, customer communication, and cross‑department collaboration.
Technical Skills
* Proficiency in MS Office and service scheduling/ERP systems.
* Analytical mindset with the ability to monitor budgets, schedules, and team performance.
* High attention to detail and commitment to process improvement.
Soft Skills
* Strong leadership and people management skills.
* Excellent organisational and multitasking abilities.
* Effective communication and interpersonal skills.
* Proactive, solution‑focused, and accountable.
* Able to remain calm under pressure and manage multiple priorities.
* Collaborative team player with a customer‑first approach.
* Commitment to safety, quality, and continuous improvement.
Benefits
No sponsorships are offered for this role.
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