Salary: £55,000 - 65,000 per year Requirements: 7 years of experience managing support projects or service delivery environments. Strong grounding in service design methodologies, including blueprinting, journey mapping, and co-design. Proven analytical and problem-solving skills, with the ability to interpret data and drive decisions. Experience supporting or partnering with Service Delivery Managers in operational contexts. Excellent communication and facilitation skills, especially with senior stakeholders. Familiarity with ITIL or other service management frameworks. Proficiency with service design and analysis tools such as Miro, Visio, or similar. Understanding of digital service delivery and agile ways of working. Responsibilities: Collaborate on service design initiatives, supporting prototyping, testing, and validation. Translate insights into clear service requirements and actionable recommendations. Monitor service KPIs, ensuring services meet performance, quality, and compliance standards. Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight. Assist with day-to-day service operations, including incident trends, escalations, and service reviews. Facilitate workshops to align stakeholders and co-design solutions. Maintain service documentation, including catalogues, process guides, and operational artefacts. Support implementation and change activities to ensure smooth adoption of service improvements. Technologies: Support ITIL More: We are a purpose-driven organisation committed to creating a positive impact and championing inclusion. Our culture encourages innovation, collaboration, and continuous growth. We celebrate differences and believe diverse perspectives lead to stronger solutions. We invite individuals from various backgrounds to apply, as we value the unique strengths and lived experiences everyone brings. Our commitment to fairness and inclusion extends to all, regardless of personal characteristics. This is a permanent role requiring 2-3 days of travel to Leeds, UK. last updated 5 week of 2026